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Assistant Property Manager
Location
Houston, Texas, United States
Work type
Hybrid
Employment
Full Time
Experience
1+ years
Compensation
$45K - $50K per year
Posted
7h ago
Summary and responsibilities
Role overview
Summary
The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role is responsible for coordinating maintenance, managing resident communication, supporting leasing and collections efforts, and ensuring operational processes are executed efficiently and consistently. The APM plays a critical role in maintaining resident satisfaction, supporting occupancy goals, and driving overall property performance.
Job Title: Assistant Property Manager
Location: Remote (Transitioning to Hybrid once Houston office opens)
Position Overview:
The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role coordinates maintenance, manages resident communications, assists with leasing and collections, and ensures standard operating procedures are carried out efficiently. The Assistant Property Manager plays a central role in resident satisfaction, occupancy retention, and overall property performance.
Key Responsibilities:
Resident Relations and Communication:
* Serve as the main point of contact for resident inquiries, service requests, and concerns.
* Provide prompt, professional, and courteous resolution to resident issues.
* Maintain consistent follow-up to verify resident satisfaction.
Maintenance Coordination:
* Log, track, and manage all work orders from submission to completion.
* Liaise with on-site maintenance technicians and third-party vendors to schedule repairs.
* Triage and prioritize emergency service requests versus routine tasks.
* Identify recurring maintenance issues and escalate them as needed.
Leasing, Occupancy, and Turnovers:
* Coordinate make-ready processes to ensure vacant units are inspected, turned, and ready for market.
* Support leasing initiatives to achieve portfolio occupancy targets.
Collections and Delinquency Management:
* Assist with monthly rent collection and outreach to residents with outstanding balances.
* Partner with internal management and legal representatives on delinquency escalations when required.
Compliance and Operations:
* Maintain accurate, up-to-date tenant files and operational documentation.
* Assist with housing subsidy programs and ensure adherence to local, state, and federal housing laws.
* Help track key performance indicators, including occupancy rates, delinquency, turnover times, and work order volume.
* Support the rollout of operational systems, workflows, and policy updates.
Team Collaboration and General Duties:
* Work closely with property managers, leasing staff, and maintenance crews to uphold community standards.
* Share resident feedback and practical recommendations to enhance property operations.
* Provide cross-property coverage across the portfolio during staffing shortages or peak seasons.
* Respond to property emergencies and participate in occasional evening or weekend coverage as business needs require.
* Perform other related operational duties as assigned.
Qualifications and Skills:
* Strong written and verbal communication abilities.
* Excellent organizational skills with the ability to manage multiple priorities effectively.
* Strong interpersonal skills for interacting with residents, vendors, and team members.
* High attention to detail in document management and administrative tracking.
* Familiarity with property management software such as Yardi Voyager and Maintenance IQ is preferred.
Education and Experience:
* High school diploma or GED equivalent required; an associate or bachelor degree is preferred.
* Minimum of 1 year of experience in customer service, property management, administrative support, or hospitality.
Physical and Environmental Demands:
* Prolonged periods of sitting at a desk and working on a computer.
* Ability to communicate clearly over the phone, via video conferencing, and in person.
* Ability to read digital and printed reports, navigate software applications, and handle routine office hardware.
* Standard physical mobility including walking, standing, bending, and light lifting as required during on-site inspections or office tasks.
Updated 7h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
1+ years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$45K - $50K per year
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Freestone Property Group
Team size
Growing team
Location
Houston, Texas, United States
Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City.
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Assistant Property Manager
Houston, Texas, United States • Full Time