Kapture CX Raises $10 Million in Pre-Series B Funding

Bengaluru-based Kapture CX has secured $10 million in a Pre-Series B funding round to support its international growth plans and strengthen its AI-powered customer experience platform.

Bajaj Finserv Ventures Leads the Investment

The funding round was led by Bajaj Finserv Ventures (BFSV). Existing investors Cactus Venture Partners and India Alternatives also participated in the round.

The company said it will use the fresh capital to expand its presence in global markets. In addition, the investment will support ongoing product development and platform enhancements.

Building AI-Powered Customer Experience Software

Founded by Sheshgiri Kamath, Co-Founder and CEO, and Vikas Garg, Co-Founder and Chief Product Officer, Kapture CX develops an AI-powered software platform for customer experience (CX) and customer relationship management (CRM).

The platform combines generative AI with industry-specific workflows to help enterprises automate customer support and engagement. Instead of using multiple standalone tools, businesses can manage customer interactions through a unified agentic AI operating system.

Serving Enterprises Across Multiple Markets

Kapture CX currently serves more than 1,000 enterprise customers across 18 countries.

Its customer base includes organizations such as Bajaj Finance, along with several companies within the Tata Group and Reliance Group.

The latest funding is expected to support the company's next phase of global expansion while strengthening its AI capabilities for enterprise customer experience management.

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