Mission Impact Specialist

POSITION SUMMARY

The Mission Impact Specialist supports the organization's integrated, resident-centered operating model by focusing on resident stabilization. Reporting directly to the Vice President of Mission Impact, the core purpose of this role is keeping residents safe, setting actionable goals, and preserving the housing environment for vulnerable populations. The Specialist aligns daily execution with strategic mission goals through service funding management, facilitating blended management teams, and resolving tenant crises. By translating data into actionable policies and prioritizing property financial health, this role fosters equity and meaningful outcomes for residents.

Within 6 months, a successful Specialist will:

- Lead communication among community managers, service providers, and the Mission Impact department; direct blended management meetings; and resolve issues to keep residents safely housed.

- Help staff and providers apply Mission Impact/Operations policies through onboarding, training, and tools that optimize service funding and delivery.

- Maintain reliable data systems to identify trends, flag risks, and recommend stabilization interventions.

KEY RESPONSIBILITIES

Service Funding Management and Property Financial Health

- Identify opportunities to leverage service funding for resident needs and property financial health.

- Support service provider contracting from selection through renewals and invoice processing.

- Guide provider quarterly reporting, budgeting, and scope of work to ensure fiscal responsibility and impact.

- Support CHDO administration and grant deployment across the portfolio.

Blended Management and Crisis Leadership

- Facilitate coordination among providers, property management, and ownership via blended management.

- Lead blended management teams during emergencies to prioritize resident safety and housing retention.

- Implement crisis response and communication protocols to maintain accountability across sites.

- Mediate complex resident issues as a project leader or facilitator.

Resident Stabilization

- Lead implementation and analysis for site surveys, focus groups, and tenant councils.

- Manage grant implementation, track progress, and draft outcome reports for funders.

- Represent the organization in local and national homelessness initiatives to align with best practices.

- Translate resident data into goals that support housing maintenance and personal milestones.

Administration and Data Management

- Maintain Airtable, Yardi, and PowerBI systems to track mission metrics and deliverables.

- Review service delivery data regularly to ensure funder and internal compliance.

- Prepare administrative reports, grant updates, and stakeholder documentation.

- Provide administrative coordination across regional portfolios.

- Recruit and supervise resident service coordinators and interns.

Policy Coordination and Training

- Implement resident-centered policies and tools informed by program data.

- Integrate the Anti-Racism Committee equity framework across all initiatives.

- Deliver onboarding, training, and technical assistance on the Mission Impact model.

- Coordinate staff training logistics, assess training needs, and vet vendors.

REQUIRED SKILLS AND ABILITIES

- Strong initiative, growth mindset, and accountability in executing responsibilities.

- Professional written and verbal communication skills tailored for audiences from residents to the Board.

- Capacity to collaborate across departments and navigate acute situations under pressure.

- Interpersonal leadership skills to guide, facilitate, and support teams.

- Ability to learn and use project management and analytics tools (Airtable, Yardi, PowerBI).

- Intermediate proficiency in MS Office and Google Workspace.

MINIMUM QUALIFICATIONS

- 5 years of professional experience in permanent supportive housing and programs for vulnerable groups (a relevant Master's degree may substitute for 1 year).

- Educational background or certifications in social work, public policy, behavioral health, or related fields.

PREFERRED QUALIFICATIONS

- Bachelor's degree in social work, public policy, behavioral health, or a related field.

- Experience in grant writing, administration, and compliance.

- Lived experience with homelessness, housing instability, or housing subsidy programs.