Assistant Community Manager

Job Description

What does this role entail? The Assistant Community Manager supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and reporting tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management system to record, track, and report on all financial workings of the property.

Essential Roles You Will Play:

• Supports leasing and marketing efforts in person to achieve the property's revenue and occupancy goals by completing the full leasing cycle from beginning to end.

• Completes the daily transactions and tasks related to the financial operation of the community. Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased in accordance with the company policies and procedures.

• Gather, analyze, and interpret market and economic trends that may impact the property and recommend improvements. Keep informed of changes in technology, industry and standards, leasing and sales tools and processes.

• Lease enforcement process – apartment inspections, evictions, collections, notifications, and other processes as outlined in lease agreement and take appropriate action.

• Client/Owner Management – conduct property tours and provide updates on property’s performance and meet with client as needed. Contractor and Vendor Management. Promotes resident satisfaction by establishing and maintaining relationships with the residents and co-workers.

• Responsible for safety, cleanliness, and general appearance and appeal of property, and reporting any mechanical and electrical equipment malfunctions as well as employee/visitor/resident injuries or accidents. Ensures property maintenance team complies with Company’s standards regarding service requests.

• Acts as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.

• Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the property's established policies related to concessions, specials, and other programs to boost occupancy.

• Other duties as assigned.

Work Hours and Work Environment (may vary by state and location):

Schedule: 40 hours in a regular work week.

Typical Site Hours of Operation (may vary by site)

• Monday – Friday: 9am – 6pm

• Saturday: 10am – 5pm

• Sunday: 1pm – 5pm

Essential Requirements

• Must be available to work on weekends when scheduled and must be able to perform the essential job functions unaccompanied.

• Works in an office environment but also have frequent exposure to outside elements where temperatures, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Qualifications Summary:

To perform this job successfully, the requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education and Experience:

Education: High School Diploma or GED Equivalent

Experience Preferred: Property Management, Sales, Marketing, and Customer Service background sufficient to manage the day-to-day operation of an apartment community.

Advanced Skills: Communication, Presentation, and Delivery Skills with ability to connect to people at all levels.

Computer Skills: Proficiency in internet, word processing, spreadsheet, and database management programs for reporting purposes. Strong proficiency in property management software (preferably Entrata Yardi and/or One Site).

Licenses and Certificates Requirements:

Licenses Current Valid Driver's License

Certifications None

Physical Requirements:

Weights Requirements: Must be able to push, pull, lift, carry, or maneuver weights up to twenty (20) pounds independently and fifty (50) pounds with assistance.

Mobility Requirements: The employee is frequently required to stand, walk, reach with hands and arms, climb, stoop, and squat. Intermittently required to sit and perform keyboard work.

Travel Requirements: Routine local travel may be required to run business-related errands including but not limited to meetings and training. Non-local travel may be required for business-related responsibilities.