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Regional hiringpublishedExternal employer
LPLincoln Property Company
Lincoln Property Company•Real Estate

Tenant Services Coordinator

Location

Minneapolis, Minnesota, United States

Work type

Onsite

Employment

Full Time

Experience

0-2 years

Compensation

$25 - $29 per hour

Posted

1d ago

Summary and responsibilities

Role overview

Summary

The Tenant Services Coordinator elevates the tenant experience by supporting administrative tasks, managing work orders, and coordinating tenant documentation. This role ensures prompt resolution of tenant needs and contributes to process improvement initiatives.

As the Tenant Services Coordinator, your role will be to elevate the tenant experience to maintain and increase occupancy. You will support the team in executing deliverables and customer service to our tenants and client.

Essential Duties and Responsibilities

  • Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.

  • Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.

  • Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.

  • Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.

  • Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.

  • Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.

  • Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.

  • Perform other duties and responsibilities as assigned.

Qualifications

  • High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred.

  • Working knowledge of Microsoft Office Suite.

  • Basic math skills with ability to calculate percentages, discounts, and markups.

  • Strong organizational skills with an inquisitive mentality.

  • Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Participates in monthly building walks and tenant visits. Infrequent travel required.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

Updated 1d ago

Candidate fit

Skills and qualifications

Additional skills

Microsoft Office Suite • 1+ yrs
Organizational Skills • 1+ yrs
Communication Skills • 1+ yrs
Work Order Management • 1+ yrs
Invoice Processing • 1+ yrs
Customer Service • 1+ yrs
Process Improvement • 1+ yrs
Documentation Management • 1+ yrs

Experience

0-2 years

How this role is positioned

Role classification

Job domains

Administration
Real Estate & Facilities

Industries

Real Estate & PropTech

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

$25 - $29 per hour

VisibilityShared on listing
CurrencyUSD
PeriodHourly

Benefits and perks

Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays

Location, schedule, and role shape

Work setup

Work conditions

Primary locationMinneapolis, Minnesota, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleMedium • 7/10
physicalLow • 3/10
cognitiveMedium • 6/10
executionHigh • 8/10
creativityLow • 4/10
uncertaintyMedium • 5/10
communicationHigh • 8/10

Context on the employer

Company snapshot

Company

Lincoln Property Company

Team size

Growing team

Location

Minneapolis, Minnesota, United States

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space.

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Tenant Services Coordinator

Minneapolis, Minnesota, United States • Full Time