Assistant Property Readiness Coordinator
Location
Alexandria, Virginia, United States
Work type
Hybrid
Employment
Full Time
Experience
0-1 years
Compensation
$18 - $25 per hour
Posted
3h ago
Summary and responsibilities
Role overview
Summary
The Assistant Property Readiness Coordinator will manage move-ins and move-outs, coordinate 'Make Ready' maintenance projects, and ensure high resident satisfaction. This role involves extensive communication with residents, vendors, and internal teams, alongside meticulous record-keeping to support single-family property management operations.
Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Assistant Property Readiness Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.
Why Join Real Property Management Pros?
Hands-On Training: Whether you’re a recent grad or pivoting careers, we’ll teach you the ins and outs of single-family property management, from property evaluations to coordinating “Make Ready” maintenance projects.
Local Expertise, National Support: We’re a locally owned franchise of North America’s largest residential property management organization, giving you the best of both worlds—personalized mentorship backed by national resources.
Positive Resident Experience: We’re on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
Collaborative Environment: You’ll join a team that values communication, teamwork, and proactive problem-solving—so you’ll always have support at your fingertips.
What You’ll Do
1) Oversee Move-Ins & Move-Outs
Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
2) Coordinate Make-Ready Projects
Organize repairs, cleanings, and other services between Resident turnovers.
Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
3) Champion Resident Satisfaction
Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
4) Collaborate with the Leasing Team
Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
Provide concierge-level service by educating Investors on property statuses and potential upgrades.
5) Maintain Detailed Records
Accurately document all interactions and property details in our software systems.
Keep digital and physical records updated for compliance and accountability.
Who You Are
Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes.
Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing.
Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
Interest in Real Estate: Whether you’re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you’re eager to learn about single-family property management.
Qualifications
High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
Experience in a customer-facing or project coordination role is a plus.
Valid driver’s license and reliable transportation for on-site visits.
Ability to pass background checks in accordance with local regulations.
Updated 3h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-1 years
Certifications
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$18 - $25 per hour
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Real Property Management Pros
Team size
Growing team
Location
Alexandria, Virginia, United States
Real Property Management Pros is a locally owned franchise of North America’s largest residential property management organization, focused on creating exceptional experiences for Residents and elevating their NPS by delivering a first-class experience.
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Assistant Property Readiness Coordinator
Alexandria, Virginia, United States • Full Time