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IT Support Specialist L2
Location
Berlin, Germany
Work type
Hybrid
Employment
Full Time
Experience
3-6 years
Compensation
Compensation not disclosed
Posted
6h ago
Summary and responsibilities
Role overview
Summary
The IT Support Specialist L2 will be responsible for providing reliable IT support, managing incidents and service requests, and ensuring a smooth employee experience. This role involves owning and resolving L1/L2 technical support requests, troubleshooting hardware and software across various operating systems, and managing IT asset records and lifecycle operations.
About Enpal Work at Germany's first green unicorn and play an active role in shaping the solar energy transition. At Enpal, you will work with a highly motivated, diverse team of over 65 nationalities in our modern office in Berlin-Friedrichshain, enjoying a vibrant startup spirit backed by a grown-up business.
About the role We are looking for a hands-on IT Support Specialist to join our IT team in Berlin. You are someone who enjoys solving technical problems, takes ownership of your work, and thrives in a fast-paced environment where priorities shift quickly. You will provide reliable IT support, manage incidents and service requests, support device lifecycle operations, and ensure a smooth employee experience while balancing urgent requests with structured service delivery.
Responsibilities
Own and resolve L1/L2 technical support requests end-to-end, adhering to SLAs, and provide hands-on walk-in and remote support across multiple locations.
Troubleshoot hardware, software, connectivity, and application issues across Windows, macOS, iOS, and Android devices.
Manage, prioritize, and document tickets using Jira Service Management or similar ITSM platforms.
Investigate recurring incidents, identify root causes, collaborate on resolutions, and handle escalations while maintaining ownership.
Configure, deploy, and maintain laptops, mobile devices, and peripherals using Microsoft Intune and other endpoint management tools.
Maintain accurate IT asset records and support hardware lifecycle activities—including provisioning, repairs, and secure disposal—in line with IT security policies.
Support employee onboarding, offboarding, and large-scale onboarding waves, ensuring timely preparation, tracking, and delivery of devices and access.
Troubleshoot Microsoft Teams Rooms, conferencing equipment, AV systems, and provide technical support for Microsoft 365, Teams, and collaboration tools.
Create technical documentation, troubleshooting guides, and knowledge base articles while driving process improvements to enhance the employee experience.
Collaborate with distributed IT teams, communicating proactively with stakeholders and following established security standards.
You may be a good fit if you have
3+ years of hands-on IT support experience in a corporate or enterprise environment.
Strong troubleshooting skills across Windows and macOS environments.
Practical experience supporting Microsoft 365, Microsoft Entra ID (Azure AD), and enterprise applications.
Working knowledge of Microsoft Intune or similar endpoint management tools, plus ITSM platforms like Jira Service Management.
Understanding of ITIL principles, incident management, request fulfillment, and SLA-driven support.
Experience with hardware provisioning, device troubleshooting, and IT asset management.
Ability to work independently, prioritize tasks, and communicate effectively with strong customer service skills.
A proactive, accountable, and solution-oriented approach in a fast-paced environment.
What we offer
Hybrid working concept with the flexibility to work in a way that suits your tasks, plus the option to relocate abroad for up to a year via Workflex (up to 30 days/year).
Modern office in Berlin-Friedrichshain featuring height-adjustable desks, table tennis, stocked beverage fridges, and barista coffee.
Onboarding day with a welcome bag, a buddy program, transparent all-hands meetings, and an open feedback culture.
29 vacation days plus additional days off on Christmas Eve and New Year's Eve, discounted Wellhub membership, and corporate benefits.
Company pension scheme to help you build a solid foundation for your future.
Permanent 25% discount on the entire Bosch Smart Home product range for an efficient, connected home.
Updated 6h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
3-6 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Enpal
Team size
Growing team
Location
Berlin, Germany
Our goal is to have a solar system on every roof, a storage unit in every house, and an electric car in every garage. Enpal makes this possible with an integrated total solution for decentralized energy—from solar systems and battery storage to wall boxes, smart meters, and heat pumps. At the heart of it all is our AI-powered platform Enpal.One+, which intelligently connects thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market.
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IT Support Specialist L2
Berlin, Germany • Full Time