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Senior Manager - Global Product Ops Excellence
Location
Berlin, Germany
Work type
Hybrid
Employment
Contract
Experience
5+ years
Compensation
Compensation not disclosed
Posted
6h ago
Summary and responsibilities
Role overview
Summary
This Senior Manager role focuses on enabling international coordination and implementing strategic product priorities by standardizing and optimizing processes across central and local product teams. The position requires a blend of process improvement, change management, and project management skills, with a strong emphasis on championing process automation and optimization for growth.
The role
From day one you’ll enable international coordination and implementation of strategic product priorities by creating, standardising and optimising processes across central and local physical product teams and other stakeholders. The role will require a mix of process improvement, change management, technical understanding, project management and stakeholder management skills. Not only will you be an ambassador of Product Operations Excellence, but also champion the value of process automation and optimization, to set a solid basis for growth.
What you’ll do
Shape the operating model: Diagnose end-to-end processes across central and local Product teams and adjacent functions (Procurement, FSQA, Production).
Design and scale standards: Own process frameworks, SOPs and rollout "golden standards" that teams across markets adopt. Challenge and iterate existing policies and guidelines when they no longer fit the business.
Lead cross-market change: Drive organizational change across markets and functions, balancing central consistency with local needs. Build alignment with senior stakeholders, resolve conflicts, and ensure a constant flow of information.
Lead programs and automation: Own complex automation and tooling initiatives from a commercial perspective. Sign off on tooling designs and business cases, guide Tech teams on scope, edge cases and interdependencies, and take part in Steering Committees. On top of that, identify where AI can reshape Product Operations processes, build the business cases and prototypes, and deploy the successful tools across markets and teams.
Lead under uncertainty: Scope and drive short- and long-term programs from broadly defined outcomes. Develop plan Bs and alternative solutions when priorities shift, and turn ambiguous problems into manageable, measurable workstreams.
What you’ll bring
5+ years minimum experience in Product Operations or Operational/Process Excellence; passion for food or experience within Food/FMCG industry or consultancy is a plus.
Recognized expertise in process excellence, change management and program delivery, with advanced knowledge of methodologies, current best practices and industry trends. You continuously challenge the status quo and bring new ideas to life.
Highly numerate and commercially minded, able to build rigorous, objective business cases and to judge technical designs with confidence.
A strong stakeholder leader who manages global and local stakeholders at all levels, aligns teams across markets, and communicates clearly to different audiences.
Autonomous and outcome-driven: you manage scope and timelines independently, prioritize relentlessly, and are comfortable being challenged on the soundness of your work.
Thrives in a fast-paced, demanding and data-driven environment.
Curious about AI and automation: you actively explore how AI can reshape processes, assess its impact rigorously, and lead teams to adopt it where it creates measurable value.
Bachelor's or Master's degree from a top-tier university, preferably in business, management, operations or a related field. Six Sigma Belt or PMP certification is a big plus.
Updated 6h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
5+ years
Certifications
How this role is positioned
Role classification
Job domains
Industries
Employment
Contract
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
HelloFresh
Team size
Growing team
Location
Berlin, Germany
At HelloFresh, our mission is simple: to change the way people eat, forever. As a global digital-native FMCG company and the world's leading mealkit provider, we are transforming the traditional food supply chain through a data-driven, on-demand model that enables scalable and more sustainable food delivery. The HelloFresh Group includes eight brands serving customers across multiple meal occasions, including HelloFresh, Green Chef, EveryPlate, and Chefs Plate, as well as ready-to-eat meals from Factor and YouFoodz, meat and seafood subscriptions through Good Chop, and pet nutrition with The Pets Table. Through technology, data, and culinary innovation, we deliver personalized food experiences to millions of households worldwide.
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Senior Manager - Global Product Ops Excellence
Berlin, Germany • Contract