Remote Housing Coordinator
Location
Remote, United States
Work type
Remote
Employment
Full Time
Experience
2+ years
Compensation
$17 - $18 per hour
Posted
1d ago
Summary and responsibilities
Role overview
Summary
This role coordinates customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. It demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable, like-kind, and quality accommodations.
SCHEDULE: Monday - Friday 12pm-9pm EST
PRIMARY PURPOSE: To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist—blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.
Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.
Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.
Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances.
Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.
Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality.
Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.
Draft and review lease agreements and related documents with attention to detail and policy compliance.
Enter and maintain accurate data in housing databases, CRM tools, and internal platforms.
Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.
Handle multiple claims and assignments at once with professionalism and urgency.
Serves as the point of contact for VIP clientele.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
Bachelor's degree or equivalent from an accredited college or university preferred.
Experience
Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.
Skills & Knowledge
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
Updated 1d ago
Candidate fit
Skills and qualifications
Experience
2+ years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$17 - $18 per hour
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Sedgwick
Team size
Growing team
Location
Remote, United States
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Remote Housing Coordinator
Remote, United States • Full Time