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Property Operations Associate
Location
New York City, New York, United States
Work type
Onsite
Employment
Full Time
Experience
1-5 years
Compensation
$26 - $26 per hour
Posted
1h ago
Summary and responsibilities
Role overview
Summary
The Property Operations Associate is an on-site facilitator responsible for ensuring a seamless guest experience at Kasa properties. This role involves managing daily operations, conducting unit inspections, addressing guest concerns, and collaborating with internal teams to maintain high brand standards and drive guest satisfaction.
The Property Operations Associate (Hospitality) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Associate you are an important part of the East market, supporting efficient and successful operations for 70 Pine. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.
Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations.
A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.
Required Attributes
Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Role Objective 2: Complete tasks that drive productivity within the operation.
Updated 1h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
1-5 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$26 - $26 per hour
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Kasa
Team size
Growing team
Location
New York City, New York, United States
Kasa is a leading tech-enabled hotel and apartment hotel brand and manager that partners with owners of multifamily and boutique hospitality properties. They deliver stylish, professionally managed accommodations to business and leisure travelers, prioritizing automation, AI-driven pricing, and data-driven decision-making to optimize revenue and guest experiences.
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Property Operations Associate
New York City, New York, United States • Full Time