Senior Field Service Engineer

Senior Field Service Engineer

Company: Orbem
Location: Germany
Job Type: Full-Time
Travel: Up to 70%, primarily within the European Union

About Orbem

Orbem is a fast-growing technology company developing breakthrough solutions to address some of the world's toughest challenges. With an international team representing more than 40 nationalities across five continents, Orbem fosters innovation, collaboration, and professional growth.

Position Overview

The Senior Field Service Engineer serves as the senior technical authority responsible for maintaining the reliability of Orbem's systems at customer sites and internal laboratories. This role involves independently resolving complex technical incidents, supporting installations and upgrades, mentoring junior engineers, and developing maintenance procedures. The successful candidate will play a key role in improving service operations and providing technical feedback to engineering teams.

Key Responsibilities

• Diagnose and resolve complex electrical, mechanical, and automation issues from initial response through root-cause analysis and final documentation.

• Serve as the primary escalation point for difficult repairs and urgent technical incidents.

• Coordinate with suppliers and service partners to resolve on-site technical problems.

• Adapt troubleshooting and maintenance procedures to local site conditions while documenting deviations from standard practices.

• Develop, maintain, and improve service standard operating procedures (SOPs), maintenance checklists, and troubleshooting guidelines.

• Lead continuous improvement initiatives using the Plan-Do-Check-Act (PDCA) cycle.

• Mentor junior Field Engineers and Field Service Engineers in troubleshooting techniques and technical decision-making.

• Support installation and upgrade projects, including site checklist execution and technical problem-solving.

• Communicate field and laboratory findings to engineering teams, identify risks, and recommend technical solutions.

• Provide urgent support when required, including short-notice deployments and occasional weekend or after-hours work.

Requirements

• Significant hands-on experience diagnosing and resolving complex electrical, mechanical, or automation issues in industrial or field-service environments.

• Experience acting as a senior technical troubleshooter or primary escalation contact.

• Strong understanding of electrical diagrams, AutoCAD, and automation or networking technologies such as PLC and Modbus.

• Ability to make independent, well-reasoned technical decisions under pressure.

• Experience mentoring or training less experienced technical colleagues.

• Experience developing or improving technical SOPs, maintenance checklists, and service processes.

• Willingness to travel extensively and respond to urgent service requirements.

• European driver's license required.

• Relevant electrical or technical certifications, such as an EFK-equivalent qualification, or willingness to obtain them.

Preferred Qualifications

• Experience servicing MRI systems, medical devices, or other highly regulated industrial equipment.

• Experience establishing maintenance operations or developing service procedures from scratch in a scale-up environment.

Benefits and Perks

• Stock options to participate in the company's success.

• Relocation support for moving to Germany.

• Annual learning and development budget of €1,750.

• Fitness membership through Urban Sports Club or Wellpass.

• Childcare reimbursement for Kita or kindergarten fees.

• Full coverage of the Deutschland Ticket for public transportation.

• Flexible working hours and home-office options.

• €185 home-office allowance and an external monitor.

• 30 days of paid annual leave and additional personal leave.

• Work-from-anywhere opportunities for up to 60 days per year.

• An international, collaborative environment with opportunities to lead projects, innovate, and contribute to cutting-edge technology.

About the Team

Join Orbem's diverse, international team and contribute to the development and servicing of innovative technology. The company encourages continuous learning, individual initiative, and fresh perspectives, welcoming applicants who may not meet every listed requirement but have relevant skills and potential.

Company Website: https://orbem.ai/company/

Application

Interested candidates can apply through Orbem's official careers page.