Resident Relations Associate
Residential
Location
Washington, Iowa, United States
Work type
Onsite
Employment
Full Time
Experience
1-3 years
Compensation
$19 - $24 per hour
Posted
1d ago
Summary and responsibilities
Role overview
Summary
The Resident Relations Associate supports the smooth operation of a residential property by addressing resident needs related to maintenance, leasing, finance, and administration. This role focuses on ensuring customer satisfaction and retention, acting as a liaison between residents and the maintenance team.
POSITION PURPOSE:
The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.
ESSENTIAL FUNCTIONS:
Assist the Property Manager in addressing the needs of the property and its residents.
Addresses resident complaints and maintenance requests.
Scheduling appointments for repairs and for meetings with residents.
Prepares correspondence and notices.
Prepares paperwork with respect to resident accounts.
Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
Such other tasks or assignments as may be required by management.
EDUCATION/EXPERIENCE REQUIREMENTS:
High School Diploma Required.
Prior experience in residential real estate preferred.
Proficient in Microsoft Office, especially Excel and Word.
Experience in Yardi or comparable software a plus.
Operate standard office equipment.
KNOWLEDGE, SKILLS AND ABILITIES:
Detail oriented, deadline driven and ability to manage multiple tasks.
Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
Ability to apply common-sense understanding to carry out instructions.
Ability to solve practical problems.
Ability to communicate effectively, both written and verbal.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and/or reports.
WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:
A variety of Medical, dental, and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan, with company match
Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program, including monthly and quarterly prizes
Updated 1d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
1-3 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$19 - $24 per hour
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
CIM GROUP
Team size
Growing team
Location
Washington, Iowa, United States
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!
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Resident Relations Associate
Washington, Iowa, United States • Full Time