Operations Manager

About Shakkr

Shakkr is a premium sweets brand focused on delivering high-quality Indian sweets and gifting experiences with a strong emphasis on product quality, presentation, consistency, and customer experience.

We are looking for an experienced Operations Manager to oversee day-to-day operations and ensure smooth, efficient, and consistent functioning across our outlets and operational functions.

Key Responsibilities

• Manage and oversee the end-to-end operations of Shakkr outlets and ensure smooth daily functioning.

• Drive operational excellence across production, retail, sales, customer service, inventory, and store operations.

• Ensure consistent adherence to SOPs, quality standards, hygiene, food safety, and operational processes.

• Monitor outlet performance, sales, productivity, wastage, manpower, and operational costs.

• Work closely with the Kitchen/Production, Procurement, Finance, HR, and Sales teams to ensure seamless operations.

• Manage manpower planning, deployment, productivity, and staffing requirements across locations.

• Ensure adequate availability of products, packaging materials, and other operational requirements.

• Monitor inventory levels, stock movement, wastage, and discrepancies and implement corrective measures.

• Identify operational gaps and implement processes to improve efficiency, productivity, and customer experience.

• Conduct regular outlet visits and audits to ensure compliance with company standards.

• Handle operational issues and customer escalations and ensure timely resolution.

• Support new outlet openings, including manpower planning, operational setup, SOP implementation, vendor coordination, and launch readiness.

• Coordinate with vendors and service providers to ensure timely delivery of operational requirements.

• Analyse operational reports and prepare regular updates on sales, costs, inventory, manpower, and outlet performance.

• Ensure compliance with applicable food safety, hygiene, statutory, and company policies.

• Train and mentor outlet teams and build a strong operations culture.

• Drive initiatives to improve profitability while maintaining the brand's premium positioning.

What We're Looking For

• 5+ years of experience in operations management, preferably within a premium sweets, mithai, confectionery, bakery, premium food retail, or similar F&B brand.

• Prior experience with a premium sweets/mithai brand is required.

• Strong understanding of retail/store operations and food production processes.

• Experience managing multiple outlets/locations and large operational teams.

• Strong knowledge of inventory management, wastage control, manpower planning, and cost management.

• Excellent understanding of customer service and premium retail experience.

• Strong problem-solving and decision-making abilities.

• Excellent communication, coordination, and people-management skills.

• Ability to work in a fast-paced, growing business environment.

• Strong analytical and reporting skills.

• Willingness to travel between outlets as required.

What You’ll Own

• End-to-end operational performance of Shakkr outlets.

• Outlet productivity, service standards, and customer experience.

• Manpower planning and team performance.

• Inventory, wastage, and operational cost control.

• SOP implementation and operational discipline.

• New outlet setup and operational readiness.

• Cross-functional coordination to ensure seamless business operations.

What Success Looks Like

• Smooth and consistent operations across all Shakkr locations.

• High standards of product quality, hygiene, presentation, and customer service.

• Improved manpower productivity and operational efficiency.

• Effective control over inventory, wastage, and operating costs.

• Strong compliance with SOPs and operational standards.

• Successful and timely launch of new outlets.

• Consistent delivery of a premium Shakkr customer experience.

Ideal Candidate: An operations professional who understands the nuances of premium sweets/mithai retail, can manage people and processes effectively, and has the ability to build scalable operational systems for a growing premium brand.