Business Product Manager, Online Payments

Job description:

Own NETS’ Online Payments merchant acquiring business end to end, including strategy, P&L and products, working closely with sales teams to deliver the numbers.

Portfolio: Card not present (CNP) Direct Acquiring Product & eco-systems i.e. Independant Software Vendors, Payment Gateways & Payment Facilitators, eNETS, NETS Click, NETS QR Online, Inbound cross-border wallets. A senior role combining product ownership, P&L and leadership to sales team.

Key Responsibilities

Business & P&L

• Own the NETS Online Payments P&L — revenue, mark-up, scheme/processing costs, opex, margin.

• Build and run the annual and multi-year strategy plan (revenue, TPV, pricing, investment).

• Size and prioritise merchant segments and revenue pools; set the targets.

• Track commercial KPIs (acquisition, activation, TPV, yield, churn, mix) and act to achieve them.

• Optimise pricing, interchange/scheme fees and margins with banks, schemes and partners.

Sales & commercial leadership

• Translate the business plan into the sales plan and jointly own the numbers with sales team.

• Direct the acquiring sales activities in focus segments: enterprise, vertical, NETS base cross-sell, government.

• Steer the eco-system channels: ISV, PSP/gateway wholesale, payfac, self-serve.

• Set coverage, quotas and incentives — reward activated TPV.

• Lead key merchant/partner deals; leverage NETS’ base and shareholder banks (DBS, OCBC, UOB).

Product & technology

• Own the roadmap for eNETS, NETS Click, NETS QR Online and CNP direct acquiring.

• Run the full product lifecycle; serve all segments and verticals; lift conversion and acceptance rates.

• Direct the platform: APIs, SDKs, hosted pages, plug-ins, routing, tokenisation, 3DS2, settlement, FX.

• Connect partner gateways eg. Cybersource, MPGS.

• Expand acceptance: credit cards, PayNow, NETS internet direct debit, NETS QR, cross-border wallets, BNPL.

• Translate requirements into costable specs for Technology, Operations and Risk.

Partnerships, risk & people

• Manage banks, schemes, ISVs, PSPs/gateways, payfacs and BNPL providers; structure payfac and orchestration deals.

• Ensure compliance — MAS PSA, scheme rules (incl. payfac registration), PCI-DSS, AML/CFT, data protection.

• Keep onboarding, KYC/KYB, monitoring, chargeback and dispute policies current; for payfac, run underwriting, reserves and exposure caps.

• Lead the product team; align Sales, Tech, Ops, Finance, Legal, Risk and Marketing.

Requirements

Education & Experience

• 10+ years in payments; 4+ in online/CNP product and commercial roles (acquirer, PSP, gateway, scheme or large e-commerce).

• Degree in Business, Finance, IT or related; postgraduate qualification an advantage.

• P&L ownership of a payments product or merchant acquiring business.

• Direct acquiring and merchant-business background — pricing, economics, negotiation.

• Track record directing/influencing sales teams to revenue and volume targets.

• End-to-end online payments product management; ISV/partner and ideally payfac experience.

Skills

• Deep CNP, gateway and direct-acquiring economics (interchange, scheme fees, MDR, margins).

• Tokenisation, 3DS, network tokens, QR & wallets (incl. cross-border), BNPL, and the payfac model and its risks.

• Commercial acumen — business cases, pricing, unit economics, data-driven decisions.

• Sales leadership through direct and matrix influence; strong stakeholder management.

• Risk and compliance literacy (MAS PSA, PCI-DSS, scheme rules, AML/CFT).