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Property Operations Coordinator
Location
Boston, Massachusetts, United States
Work type
Hybrid
Employment
Full Time
Experience
1-3 years
Compensation
$22 - $26 per hour
Posted
5d ago
Summary and responsibilities
Role overview
Summary
The Property Operations Coordinator supports the day-to-day management of CFSI’s facilities, including the Boston office headquarters and several apartments in Allston. This hybrid role involves office management, marketing vacant rooms, coordinating maintenance requests, and supporting move-in/move-out processes for fellows and subtenants. The position requires regular evening and weekend shifts and participation in an on-call rotation for housing emergencies.
The Property Operations Coordinator supports the day-to-day management of CFSI facilities, including the downtown Boston headquarters and several Allston apartments used for CFSI Fellows and subtenants. This role oversees office management, tenant marketing, maintenance coordination, and safe move-in and move-out operations. It is an ideal role for someone based near Allston who is eager to advance in facilities management and residential life.
This is a full-time, hourly hybrid position requiring regular weekly travel between Allston and downtown Boston. Schedules vary based on operational needs, with regular evening and weekend shifts required.
Key Responsibilities:
Property, Facilities, and Resident Management (50%):
Respond to maintenance requests, operational issues, and resident inquiries from fellows and subtenants.
Serve in an on-call rotation for housing emergencies, covering designated evenings and weekends.
Coordinate emergency responses with the Associate Director of Student Experience and property management partners.
Liaise with landlords and property managers to keep housing well-maintained, furnished, and functional.
Audit apartment condition, replace or repair furnishings, and perform routine inspections.
Coordinate utility services, resolve outages, and review billing statements.
Maintain adequate office and classroom supply inventories.
Organize regular office cleanup and organization days.
Manage event space reservations with the Non-Profit Center and handle facilities work orders with building management.
Subleasing and Tenant Acquisition (35%):
Market vacant rooms and units across online platforms and community groups to attract prospective tenants.
Field prospect inquiries and conduct on-site or virtual apartment showings.
Review applications, collaborate with the Senior Manager of Operations to prepare leases, send invoices, and monitor rent collections.
Forecast vacancy trends to maintain continuous occupancy.
Source additional rental properties as fellow cohorts expand.
Coordinate rental arrangements for CFSI event spaces during program downtime, including contracts, invoicing, and room setups.
Housing Transitions (10%):
Direct move-in and move-out logistics for subtenants and fellows, including four annual fellow changeover cycles.
Schedule apartment turnovers, book professional cleaning services, issue keys, and document pre- and post-stay walk-throughs.
Keep standard operating procedures up to date to maintain reliable communication and operational continuity.
Other Organizational Support (5%):
Track property financial metrics, operating expenses, rental revenue, and facility budgets.
Support strategic cross-functional initiatives as operational demands allow.
Qualifications and Mindset:
1+ years of experience in property operations, facilities administration, residential life, hospitality, or tenant relations.
Ability to travel regularly between Allston and downtown Boston, with flexibility for evening, weekend, and emergency on-call shifts.
Exceptional organizational abilities to handle multi-site schedules, work orders, and strict deadlines.
Strong customer service and de-escalation skills with sound judgment on when to resolve or escalate issues.
Adaptable and self-directed in high-volume, dynamic environments.
Commitment to diversity, equity, inclusion, and belonging across culturally varied groups.
Alignment with organizational values of community, collaboration, innovation, and continuous growth.
Familiarity with property management, ticketing, or project software is a plus.
Compensation and Benefits:
Base pay of $22.00 to $26.00 per hour.
Health insurance with 80 percent employer contribution; dental insurance with 50 percent employer contribution; vision plan and Flexible Spending Account.
Monthly commute reimbursement up to $45.
Monthly telecommunications reimbursement up to $100.
21 personal and vacation days, 12+ paid holidays, a week-long year-end office closure, and 6 summer Friday closures.
Dedicated professional development resources and performance mentorship.
Updated 5d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
1-3 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$22 - $26 per hour
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
College for Social Innovation
Team size
Growing team
Location
Boston, Massachusetts, United States
College for Social Innovation (CFSI) brings together colleges and social sector organizations to create fully-credited experiential learning opportunities that are meaningful, accessible, and life-changing. Their college students, referred to as Social Innovation Fellows, build skills and a professional network to become the next generation of problem solvers. CFSI has completed its 20th semester of the Semester in the City program and its 6th semester of the Semester for Impact program, growing significantly since Fall 2016. They plan to launch a new microcollege, South Street College for the Common Good, offering Associate's and Bachelor's Degrees, and aim to make experiential education common for millions of college students.
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Property Operations Coordinator
Boston, Massachusetts, United States • Full Time