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Senior Account Manager DACH
Location
Berlin, Germany
Work type
Hybrid
Employment
Full Time
Experience
2-5 years
Compensation
Compensation not disclosed
Posted
1d ago
Summary and responsibilities
Role overview
Summary
As a Senior Account Manager DACH at Perk, you will manage a portfolio of large SMB accounts within the DACH market, focusing on customer satisfaction, growth, and margin. Your role involves leveraging Perk’s unified Travel and Spend capabilities to streamline clients' expense management workflows and identify cross-sell and upsell opportunities.
We are looking for a customer-oriented and results-driven candidate to join our Account Management Team. As a Senior Account Manager DACH at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.
Following our recent acquisition and rebranding, your role now encompasses our fully integrated Travel and Spend ecosystem. You will be responsible for a portfolio of large SMB accounts within the DACH market, helping them streamline not just their travel, but their entire expense management workflow. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll up your sleeves, and work hard.
What You Will Do:
Portfolio Management: Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins, Finance Directors, Travel Managers) within those accounts.
Strategic Consultation: Gain a deep understanding of your customers' business and show you understand and identify with their goals as an organization. You will consult them on consolidating their financial stack by leveraging Perk’s unified Travel and Spend capabilities, identifying opportunities to optimize their expense reconciliation and cost control.
Product Expertise: Develop a deep understanding of the Perk portfolio of products—including our core Travel platform and our new Spend management solution. You will use this knowledge to guide customers through the benefits of an all-in-one T&E solution.
Expansion & Growth: Actively identify cross-sell and upsell opportunities for the Spend product within your existing book of business, driving adoption of corporate cards, automated invoice processing, and expense management features.
Problem Solving: Identify common problems within each account—whether related to bookings or expense workflows—and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
Advocacy: Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend modules.
What We're Looking For
Minimum 2 years of relevant work experience within an Account Management or Customer Success role, preferably managing a portfolio of B2B clients.
Native or near-native proficiency in German.
Ability to speak and write in English fluently.
Experience in the Travel industry, Fintech, Expense Management, or SaaS products is highly desirable.
Strong technical aptitude, with the ability to explain complex integrations between travel bookings and financial reporting.
Customer-focused with a passion for working with people and solving financial pain points for businesses.
Excellent analytical abilities with fluency in Excel and data interpretation.
Solid analytical background to help clients visualise their T&E ROI.
You’ll Thrive Here If You Are:
A Trusted Collaborator: You care about collective team wins, foster transparent working relationships, and bring a straightforward, low-politics mindset to work.
Results-Driven: You know how to filter out noise and stay locked onto core objectives, taking full ownership of major milestones like key-account rollouts.
Feedback-Oriented: You view constructive feedback as a tool for growth, seeking input early, iterating fast, and sharing honest perspectives with your team.
A Strategic Client Partner: You naturally empathize with the financial and operational challenges our clients face, using those insights to build lasting, high-trust partnerships.
Updated 1d ago
Candidate fit
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Experience
2-5 years
How this role is positioned
Role classification
Job domains
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Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
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Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
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Company
Perk
Team size
Growing team
Location
Berlin, Germany
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
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Senior Account Manager DACH
Berlin, Germany • Full Time