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Senior Account Manager DACH
Location
Berlin, Germany
Work type
Hybrid
Employment
Full Time
Experience
2-5 years
Compensation
Compensation not disclosed
Posted
7h ago
Summary and responsibilities
Role overview
Summary
As a Senior Account Manager DACH at Perk, you will contribute to customer satisfaction, growth, and margin within existing accounts. Your role involves managing a portfolio of large SMB accounts in the DACH market, streamlining their travel and entire expense management workflow. You will navigate a fast-changing, hyper-growth environment, ready to work hard and drive impact.
About the Role
Perk is seeking a customer-focused and results-driven Senior Account Manager DACH to manage and grow a portfolio of large SMB customers across the DACH region. Following its acquisition and rebranding, Perk offers an integrated Travel and Spend platform that helps businesses simplify travel bookings, expense management, and financial workflows.
In this role, you will strengthen customer relationships, improve satisfaction, and identify opportunities to increase revenue and profitability. You will work closely with key stakeholders to understand business needs, encourage product adoption, and deliver long-term value in a fast-growing environment.
Responsibilities
Manage a portfolio of large SMB accounts, building strong relationships with administrators, finance directors, and travel managers.
Understand customer goals and recommend integrated Travel and Spend solutions to improve expense reconciliation, financial control, and operational efficiency.
Develop in-depth knowledge of Perk's travel and spend management products to guide customers toward effective all-in-one solutions.
Identify cross-selling and upselling opportunities, driving adoption of corporate cards, automated invoice processing, and expense management features.
Identify recurring booking and expense workflow issues, coordinate timely resolutions, and implement strategies to prevent them from recurring.
Act as the primary customer advocate, coordinating with technical and support teams to resolve issues and communicate new product features.
Monitor account performance, customer satisfaction, product adoption, and opportunities for revenue growth.
Support successful customer rollouts and build trusted, long-term client partnerships.
Requirements
At least two years of relevant experience in Account Management or Customer Success, preferably managing B2B client portfolios.
Native or near-native German proficiency and fluent written and spoken English.
Experience in travel, fintech, expense management, or SaaS is highly desirable.
Strong technical aptitude and the ability to explain integrations between travel bookings and financial reporting.
Customer-focused mindset with strong relationship-building and problem-solving skills.
Excellent analytical abilities, including proficiency in Excel and data interpretation.
Ability to analyse travel and expense data and demonstrate return on investment (ROI) to customers.
Strong ownership, collaboration, communication, and time-management skills.
Ideal Candidate
The ideal candidate is a trusted collaborator who values transparent communication and shared success. They are results-driven, take ownership of key account milestones, and use feedback to improve performance. They understand customers' financial and operational challenges and build lasting partnerships through strategic consultation and proactive problem-solving.
What We Offer
30 days of annual leave plus public holidays.
Choice of Urban Sports Club gym membership or BVG public transport ticket.
Competitive compensation and equity in Perk.
Annual summer party and team events.
Wellbeing support through Spring Health, including 12 therapy and 12 coaching sessions for employees and their loved ones.
Flexible compensation options.
17 weeks of paid parental leave during the child's first year.
16 paid volunteer hours annually.
Up to 20 work-from-anywhere days per year.
A fully paid four-week sabbatical after five years.
Relocation support to eligible company hubs.
Work Environment and Application
Perk follows an in-person-first working model, with employees working together in the office three days per week. Candidates must live within commuting distance of a company hub, although relocation support may be available for certain roles.
English is the official office language, and applicants should submit an updated resume in English. Perk is an equal opportunity employer that welcomes candidates from diverse backgrounds and evaluates applicants without discrimination.
Updated 7h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
2-5 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Perk
Team size
Growing team
Location
Berlin, Germany
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
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Senior Account Manager DACH
Berlin, Germany • Full Time