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Quality Assurance Specialist
REO & Vendor Quality Assurance
Location
Salt Lake City, Utah, United States
Work type
Hybrid
Employment
Full Time
Experience
1-3 years
Compensation
$25 - $30 per hour
Posted
2h ago
Summary and responsibilities
Role overview
Summary
The Quality Assurance Specialist I will perform and develop audits across REO, Valuations, and Vendor Management departments, supporting process improvement, data analysis, and policy documentation. This role requires a detail-oriented individual with a strong understanding of real estate transactions and excellent analytical skills.
This is YOUR CHANCE to shape the backbone of a company that’s scaling rapidly and innovating boldly. As our Quality Assurance Specialist I, REO & Vendor Quality Assurance, you’ll partner with the Vendor Management Manager, founders, and executives to perform and develop audits across our REO, Valuations, and Vendor Management departments, and to support process improvement, data analysis, and policy documentation. If you thrive in complexity, entrepreneurial problem-solving, and believe in scaling through tech and AI, this is your PLACE. This is a hybrid role with occasional in-office meetings in Salt Lake City required.
Who Develops You: Vendor Management Manager
What You’re Great At:
You are detail-oriented, analytical, and organized, with a real knack for spotting what’s off and figuring out why.
You understand real estate transactions, documents, contracts, title and escrow, and lending laws, policies, and procedures, and you can turn that knowledge into clear, fact-based recommendations.
You are comfortable in Microsoft Office and have solid Microsoft Excel experience (i.e. pivot tables, formulas).
You communicate clearly, both verbally and in writing, and bring a customer service mindset to everything you do.
You multitask well, stay calm in a fast-paced workflow with tight timelines, and enjoy working on a team.
You’re comfortable with change, ask good questions, build strong professional relationships, and aren’t afraid to speak up when you see a better way.
You hold a high school diploma or GED (an Associate or technical degree is a plus) and have 1-3 years of relevant technical experience, preferably in REO, default servicing, or mortgage.
What You’ll Do:
Perform, develop, implement, and report weekly, monthly, and quarterly audit reviews, including trending, across the REO, BPO fulfillment, and Vendor Management departments
Document and develop controls and reporting for key processes
Assist in analyzing key performance indicators and monitor key controls
Use existing data and measurements to make recommendations and observations from reports
Create reports using existing data warehouse tools and systems
Assist in process improvement projects, including process mapping, data mining, data analysis, testing, and sharing recommendations
Learn new processes quickly and identify non-value-add steps to improve efficiency and accuracy
Recognize risk and ensure controls are implemented and monitored to mitigate it
Take on other duties as assigned
Why PLACE:
We believe people do their best work when they’re trusted, supported, and surrounded by others who are equally driven. That’s why this role includes a “work from the PLACE you work best” approach: at home, in an office, or on the move. Our competitive benefits include PTO as needed, comprehensive insurance coverage, a 401(k) match, stock option grants, and a stock purchase plan. Every team member is an owner, building the “PLACE” they are proud to call “my company.”
Updated 2h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
1-3 years
How this role is positioned
Role classification
Job domains
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Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$25 - $30 per hour
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
PLACE
Team size
Growing team
Location
Salt Lake City, Utah, United States
At PLACE, we’re building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup on the path to an IPO, our standards are high, our team is scrappy, and our commitment is to execute the best work of our lives.
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Quality Assurance Specialist
Salt Lake City, Utah, United States • Full Time