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Regional hiringpublishedExternal employer
MAManex AI GmbH
Manex AI GmbH•AI & Automation

VP Customer Success

Location

Munich, Bavaria, Germany

Work type

Hybrid

Employment

Full Time

Experience

5-10 years

Compensation

Compensation not disclosed

Posted

3h ago

Summary and responsibilities

Role overview

Summary

As VP Customer Success, you will lead complex customer projects from pilot to global rollout, ensuring measurable impact on the factory floor. This high-impact leadership role involves building and strengthening long-term customer relationships, managing the Customer Impact Team, and contributing to the strategic development of the business model and product.

Your Role

As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout. You combine senior project leadership with a deep understanding of production and data, and you build the team and the relationships that turn our platform into lasting customer value. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Manex AI. You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them.

This is a high-impact, full-time leadership position based in Munich within an exceptional team. It requires a high level of personal responsibility, a strategic and analytical mindset, strong drive, high motivation, and a shared ambition to win together.


Your Responsibilities

  • Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout

  • Drive project management and coordination of integrations across industries

  • Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams

  • Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level

  • Strategically expand and manage the Customer Impact Team

  • Take an active role in the strategic development of the business model and product


What Sets You Up for Success

  • Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)

  • 5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech

  • Good understanding of AI, software, and production processes

  • Proven ability to lead cross-functional teams and orchestrate stakeholders

  • Business-fluent in German and English

  • Based in Munich or willing to relocate, ready to go all-in with us


What We Offer

  • A unique opportunity to lead a top-tier team

  • Top-of-market compensation with equity package

  • A best-in-class network (funding, industry, and talent) across Europe and the US

  • A fast-paced environment backed by the world's best investors with the world's leading organizations as customers

Updated 3h ago

Candidate fit

Skills and qualifications

Additional skills

Project Leadership • 1+ yrs
Production Processes • 1+ yrs
Data Analysis • 1+ yrs
Customer Relationship Management • 1+ yrs
Team Management • 1+ yrs
AI • 1+ yrs
Software • 1+ yrs
Strategic Thinking • 1+ yrs

Experience

5-10 years

How this role is positioned

Role classification

Job domains

Operations
Administration

Industries

Technology & IT
Automotive

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationMunich, Bavaria, Germany
Work typeHybrid
Global hiringNo

Bandwidth profile

peopleHigh • 9/10
physicalLow • 2/10
cognitiveHigh • 9/10
executionHigh • 8/10
creativityMedium • 7/10
uncertaintyMedium • 7/10
communicationHigh • 9/10

Context on the employer

Company snapshot

Company

Manex AI GmbH

Team size

Growing team

Location

Munich, Bavaria, Germany

Manex AI is on a mission to enable autonomy for the world's leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments. With our world-class team, we are looking for the key individuals who will help take us to the next level and build a truly outstanding organization.

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VP Customer Success

Munich, Bavaria, Germany • Full Time