Leasing Professional
Location
Coconut Creek, Florida, United States
Work type
Onsite
Employment
Full Time
Experience
2-5 years
Compensation
Compensation not disclosed
Posted
12h ago
Summary and responsibilities
Role overview
Summary
Responsible for managing the entire leasing process, from initial prospect interaction to resident occupancy and ongoing tenancy communication. This role focuses on achieving maximum occupancy, delivering high-level customer service, and maintaining the community's impeccable standards.
OVERVIEW
Responsible for the leasing process from the introduction to the resident taking occupancy and maintaining diligent communication throughout the resident’s tenancy. Interacts directly with prospective and current residents to achieve maximum occupancy and to deliver the highest level of customer service.
DETAILED ROLES & RESPONSIBILITIES
Develop and maintain first class customer service relationships with prospects and residents.
Ensure leasing office, tour path, model apartment, vacant apartments, amenities and general curb appeal of community is impeccable. Take Sparkle Bucket to spot clean any vacant available if necessary in order to maintain the high standard of which FCI Residential is synonymous for.
Sell the community’s features and services to prospects with thorough product knowledge of the property, sister properties and competitors.
Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
Ensure guest’s information is complete and entered in the property management software and follow up is completed for prospects.
Accurately prepare and have thorough knowledge of all lease-related paperwork. This includes processing applications, preparing move in information, renewal letters and renewal lease, move out requests and any other forms utilized as they relate to leasing and resident relations.
Continuously review performance reports weekly. Use data to analyze what is needed to lease available and upcoming apartments. Make recommendations to Property Manager as to what you believe will help the process.
Manage and resolve resident concerns including maintenance service requests. Follow up with residents to ensure quality service.
Actively engage in marketing and assist with developing and implementing strategies to increase property traffic and internet leads. Participate in outreach marketing activities when necessary to obtain prospective residents.
Plan, organize and attend resident functions.
Create content for social media.
Prepare market surveys monthly and have full knowledge of competitors’ features in comparison to your community. Must visit the properties twice yearly.
Assist in placing, removing/updating banners, balloons, bandit signs, A-frame signs, flags etc.
General clerical assistance including but not limited to managing phones, entering maintenance service requests in the property management software and ordering office supplies.
Responsible for knowledge of management company and community policies and procedures.
Complete required training courses either online or in person meetings.
ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)
Treat every guest with enthusiasm, integrity and empathy.
Self-starter who takes initiative and works well independently, is organized and able to multi-task and pays attention to detail.
Sound technical skills, analytical ability, good judgment and strong operational focus.
Ability to establish credibility throughout the organization with both management and team members.
The ability to organize and prioritize workload is essential.
Ability to travel for property errands or training classes. Must have a valid driver’s license and automobile insurance coverage at all times.
Flexibility to work longer work hours and odd schedules in order to fulfill job duties such as resident events.
ESSENTIAL EDUCATION REQUIREMENTS
High School diploma or general education degree (GED) is preferred
Updated 12h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
2-5 years
Certifications
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
FCI Residential
Team size
Growing team
Location
Coconut Creek, Florida, United States
FCI Residential is a part of Florida Crystals Corporation’s real estate division, which focuses on multi-family residential development in urban and in-fill areas. The real estate division currently has approximately 5,500 units in the development process throughout Florida.
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Leasing Professional
Coconut Creek, Florida, United States • Full Time