Payments Processing Analyst
Location
Bangalore, Karnataka, India
Work type
Onsite
Employment
Full Time
Experience
0-1 years
Compensation
Compensation not disclosed
Posted
39m ago
Summary and responsibilities
Role overview
Summary
The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments, including physical cash/valuables and cash-related investigations. This role involves handling time-critical, complex transactions for internal and external clients, ensuring adherence to SLAs and industry guidelines, and identifying process improvements. The operator may also interact directly with clients, manage escalations, and maintain relationships with stakeholders.
Key Responsibilities
Processing Standards
Process payments accurately according to procedures, SLAs and cut-off times.
Support daily team operations and liaise with sending locations for clarifications.
Communicate process-related updates and clarifications to the team.
Identify, track and report process issues to the Manager.
Complete end-of-day activities according to established checklists and maintain required records.
Review self-assessment reports and supporting documentation and ensure appropriate sign-offs.
Maintain records of procedural and KOP changes and communicate updates to management.
Support training of new employees according to the Training Module.
Ensure appropriate departmental backups and process coverage.
Escalation and Risk
Escalate exceptions, operational issues and process ambiguities to supervisors or managers.
Keep the Team Manager informed of exceptional occurrences.
Ensure procedures and internal regulations are consistently followed.
Identify and communicate potential operational risks and control gaps.
Support monthly departmental self-assessments and document control lapses with recommended actions.
Compliance and Business Support
Maintain compliance with internal policies, procedures and applicable regulatory requirements.
Identify potential business opportunities during regular transaction processing and communicate them to management.
Contribute ideas and initiatives that improve service quality, efficiency and operational excellence.
Support process innovation and continuous improvement.
Training and Reporting
Train new recruits and conduct tests or quizzes to assess learning.
Maintain accurate training records.
Assist the Manager with preparation of team MIS and operational reports.
Ensure amendments and updates to KOP are completed within defined timelines.
Skills and Experience
Minimum Graduation in any discipline.
Clear understanding of payment flows and back-office payment operations.
Good knowledge of SWIFT and payment processing.
Understanding of operational risk, regulatory requirements and controls.
Strong attention to detail and ability to work accurately under time-sensitive conditions.
Good communication, escalation and stakeholder management skills.
Ability to identify process improvements and contribute to operational excellence.
Proven ability to use AI tools to improve productivity, optimize workflows and solve business problems while applying sound judgment and ensuring responsible and ethical use of data and AI-generated outputs.
What We Offer
Best-in-class leave policy.
Gender-neutral parental leave.
100% childcare assistance reimbursement.
Sponsorship for relevant industry certifications and education.
Employee Assistance Program for employees and families.
Comprehensive hospitalization insurance for employees and dependents.
Accident and term life insurance.
Complimentary health screening for employees aged 35 and above.
Training, development, coaching and continuous learning opportunities.
Flexible benefits tailored to individual needs.
About Deutsche Bank
Deutsche Bank promotes a culture where employees are empowered to excel through responsible decision-making, commercial thinking, initiative and collaboration. The organization values inclusion, teamwork and professional development and provides opportunities for employees to grow their careers.
Updated 39m ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-1 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Deutsche Bank Group
Team size
Growing team
Location
Bangalore, Karnataka, India
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
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Payments Processing Analyst
Bangalore, Karnataka, India • Full Time