Associate, Adoption Services
Location
Chicago, United States
Work type
Onsite
Employment
Full Time
Experience
0-2 years
Compensation
$17 - $17 per hour
Posted
46m ago
Summary and responsibilities
Role overview
Summary
The Associate, Adoption Services at PAWS Chicago serves as the primary point of contact for guests, volunteers, and staff at the Lincoln Park Adoption Center. This role involves providing exceptional customer service, facilitating animal adoptions by matching animals with suitable homes, and executing daily operational tasks for the adoption program.
Job Summary
The Associate, Adoption Services serves as the “front face” of PAWS Chicago, ensuring an exceptional level of customer service is delivered to all customers, volunteers, and staff interacting with the Lincoln Park Adoption Center. As a member of the Adoption Services Team, the Associate is responsible for welcoming and engaging guests, volunteers, and adopters while executing the tasks critical to the day-to-day adoption program operations at the Lincoln Park Adoption Center. This position works closely with volunteers and other staff members. The Associate, Adoption Services should be passionate about PAWS Chicago’s purpose and mission.
Duties and Responsibilities
Guest Experience
Provide exceptional customer service to all adopters, volunteers, and visitors at the Lincoln Park Adoption Center.
Maintain a professional and customer-focused attitude in all circumstances; set a positive tone among staff, interns, and volunteers.
Respond to email and phone inquiries in a timely manner; assist guests with questions.
Adoption Matchmaking
Review adoption applications and interact with adopters; provide guidance to clients in selecting the right animals for their homes.
Review animals’ medical files and discuss behavioral traits, health history, and lifestyle needs of specific animals with potential adopters.
Be comfortable discussing complex animal behaviors and backgrounds in a vernacular that can be easily understood.
Understand and communicate tenets of pet ownership, animal care, PAWS Chicago’s adoption policies, and training suggestions with potential adopters.
Adoption Program Operations
Perform opening and closing duties included but not limited to: stocking supplies, reconciling reports, processing merchandise, and adoption transactions.
Utilize web-based tools including Shelterluv, Salesforce, and Volgistics to process adoptions, maintain the adoptions pages of the website, and view the volunteer schedule.
Support a team of interns and volunteers in assisting with adoption program operations; guide, coach, and empower interns and volunteers to execute program responsibilities.
Complete other duties as assigned.
Requirements
This position is designed for a Sunday through Thursday schedule. Applicants should be available to work these days on a regular basis.
Share a passion for animals and communicating PAWS Chicago’s no-kill model to the general public.
Excellent skills in customer service and discernment.
Ability to multitask in a fast-paced environment.
Availability to work holidays, weekends, and evenings.
Ability to work with both dogs and cats.
Excellent organizational skills with a keen attention to detail.
Knowledge of Microsoft Office including Excel, Word, and Outlook.
Proficient in web-based CRM tools.
Strong communication skills (both written and verbal).
Excellent teamwork skills.
Ability to lift and move up to 40 lbs.
Ability to stand for sustained periods of time.
Updated 46m ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-2 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$17 - $17 per hour
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
PAWS Chicago
Team size
Growing team
Location
Chicago, United States
PAWS Chicago is a non-profit animal welfare organization dedicated to implementing a no-kill model, providing adoption services, and ensuring the well-being of animals.
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Associate, Adoption Services
Chicago, United States • Full Time