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Regional hiringpublishedExternal employer
FAFirst American
First AmericanReal Estate Services

Escrow Assistant

Location

Appleton, Wisconsin, United States

Work type

Onsite

Employment

Full Time

Experience

2-5 years

Compensation

$18 - $24 per hour

Posted

53m ago

Summary and responsibilities

Role overview

Summary

The Escrow Assistant supports the Escrow team by managing administrative tasks, communicating with customers, and assisting with the escrow process from opening orders to clearing titles. This role requires a detail-oriented individual with strong interpersonal skills to ensure exceptional customer experiences in real estate transactions.

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Join a team that puts its People First! We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.


What You’ll Do:

  • Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title

  • Communicate regularly with customers during the escrow process flow

  • Interpret various agreements as they relate to escrow closings

  • Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience


What You’ll Bring:

  • Passion for helping customers while maintaining a professional and positive attitude

  • Excellent verbal and written communication with both our internal teams and external customers

  • Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn

  • Thrives in contributing to a team working together to deliver beyond customer expectations

  • Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies

  • High school diploma or equivalent

  • 2+ years escrow-related experience preferred


What We Offer:

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Updated 53m ago

Candidate fit

Skills and qualifications

Additional skills

administrative skills • 1+ yrs
customer support • 1+ yrs
interpersonal skills • 1+ yrs
problem solver • 1+ yrs
organizational skills • 1+ yrs
detail oriented • 1+ yrs
MS Office suite • 1+ yrs
adapt to new software applications and technologies • 1+ yrs

Experience

2-5 years

How this role is positioned

Role classification

Job domains

Operations
Real Estate & Facilities

Industries

Real Estate & PropTech
Finance & Banking

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

$18 - $24 per hour

VisibilityShared on listing
CurrencyUSD
PeriodHourly

Benefits and perks

Dental Insurance
Vision Insurance

Location, schedule, and role shape

Work setup

Work conditions

Primary locationAppleton, Wisconsin, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalLow2/10
cognitiveMedium7/10
executionHigh8/10
creativityLow3/10
uncertaintyMedium5/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

First American

Team size

Growing team

Location

Appleton, Wisconsin, United States

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

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Escrow Assistant

Appleton, Wisconsin, United StatesFull Time