Assistant Community Manager
Location
Charleston, South Carolina, United States
Work type
Onsite
Employment
Full Time
Experience
2-5 years
Compensation
Compensation not disclosed
Posted
6h ago
Summary and responsibilities
Role overview
Summary
As an Assistant Community Manager, you support the day-to-day success of an apartment community. This involves managing leasing efforts, resident relations, and financial tasks like rent collection and reporting. You will also step into a leadership role in the Community Manager's absence, ensuring smooth operations and exceptional resident service.
Assistant Community Manager | Job Overview
As an Assistant Community Manager, you will support the day-to-day operations of the community, including leasing, resident relations, rent collection, renewals, and administrative tasks. Working closely with the Community Manager, you will help lead the team, resolve resident concerns, maintain strong occupancy, and create a positive community experience.
Education, Experience, and Qualifications
Education:
High School Diploma or GED equivalent.
Experience:
Two years of property management experience preferred. Six months of previous Assistant Community Manager experience preferred.
Licenses & Certifications:
Valid Driver’s License required. Certified Apartment Leasing Professional (CALP) accreditation is a plus.
Key Responsibilities
Leasing & Occupancy:
• Conduct property tours, respond to leads, and guide prospects through the leasing process.
• Identify prospect needs and showcase available homes and community amenities.
• Ensure lease applications, renewals, and related documentation are completed accurately and on time.
• Support occupancy and retention goals through effective leasing and resident engagement.
• Create and manage social media content promoting the community, resident events, and engagement.
• Maintain a clean, welcoming, and well-presented office, amenities, and common areas.
Financial & Administrative:
• Oversee rent collection, check scanning, and payment posting.
• Monitor delinquencies, conduct weekly follow-up calls, and assist with eviction procedures when necessary.
• Review resident ledgers to verify billing, payments, and account accuracy.
• Assist with financial reporting and documentation for the Community Manager and regional leadership.
Leadership & Resident Support:
• Assume leadership responsibilities in the Community Manager’s absence to maintain smooth operations.
• Support a positive, productive team environment through communication, collaboration, and goal-setting.
• Help prioritize daily tasks and ensure exceptional resident service.
• Address resident concerns and de-escalate conflicts with professionalism, empathy, and follow-through.
What Makes Someone SOAR in This Role?
• Positive Attitude: Enthusiastic, motivated, and passionate about delivering excellent results.
• Financial Understanding: Able to interpret financial information and make sound decisions within budget guidelines.
• Conflict Resolution: Confidently and professionally resolve resident concerns and disputes.
• Customer Focus: Committed to excellent service and fostering a culture of kindness, community, and connection.
• Problem-Solving: Able to identify challenges and implement effective, efficient solutions.
Work Schedule
Leasing office hours are Monday–Friday, 9:00 AM–6:00 PM and Saturday, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour work schedule. Evening and weekend availability may be required for resident events and community needs.
Compensation & Benefits
Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses in addition to hourly compensation.
Benefits include:
• Career Path Program with opportunities to advance to Community Manager
• Free dental insurance
• Medical and vision coverage
• Health and wellness incentives
• 401(k) retirement match
• Paid time off, including birthday PTO
• Paid sick time
• Pet insurance
• Paid maternity, paternity, and adoption leave
• 24/7/365 telehealth access
• Company-paid life insurance
• Retirement planning resources
Updated 6h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
2-5 years
Certifications
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Hawthorne Residential Partners
Team size
Growing team
Location
Charleston, South Carolina, United States
At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day. As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn. If you're looking for a place where your work truly matters, Come Join Us!
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Assistant Community Manager
Charleston, South Carolina, United States • Full Time