Supervisor, Veterinary Programs (Satellite)

Position Summary: The Sanctuary Veterinary Program Satellite Supervisor is responsible for conducting and overseeing the daily functions of the Sanctuary Veterinary Treatment team at Best Friends Animal Sanctuary Satellite Clinics. At the direction of their managers, Supervisors act with urgency to accomplish essential tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. Supervisors may receive intensive assignments in a particular program based on organizational needs.

Culture Statement and Responsibility: We value attitude over aptitude, and we treat kindness as a discipline because it is paramount to our culture, alongside our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, how we generate and respond to change, how we plan and make decisions, and how we do what we do. By consistently aligning our actions with these principles, we strengthen our culture and ensure our values are lived every day.

Duties and Responsibilities:

• Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team.

• Work alongside team members and volunteers to oversee, coordinate and conduct daily clinic and veterinary care programs with the goal of utilizing volunteers and increasing operational efficiency to expand Best Friends lifesaving capacity; support care and cleaning for animals temporarily housed or transported within Best Friends’ vehicles, or facilities.

• Perform and teach medical care including but not limited to intravenous injections, blood draws, medicating, vaccinating, subcutaneous fluids, catheter placement, and microchipping under the direction of a veterinarian; have a comprehensive knowledge of sterile techniques, surgical instruments, pharmacology, anesthesia monitoring, surgical induction and recovery; skilled understanding of humane restraint for medical procedures and emergency stabilization procedures.

• Ensure and maintain a clean and disinfected working environment, maintain controlled substances logs, accurately enter, and maintain patient and client medical data.

• Proficiency in quality veterinary technical skills including, providing, treatment, support, training, and performance feedback; participate in performance conversations; support hiring and onboarding; ensure teams meet expectations for Best Friends’ program requirements and procedures; support teams so that each person achieves their fullest potential as contributors to Best Friends mission and goals. Work collaboratively with and assist Best Friends’ team members in all areas of operations to support efficient processes and achieve veterinary services and organizational lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping; support the achievement of daily activities across teams.

• Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and addressing or communicating to leadership about unsafe practices and conditions.

Skills and Experience:

• Experience in leading teams or managing people is preferred but not required.

• Experience working as a veterinary technician in a shelter, veterinary clinic, or animal hospital is required. Experience with emergency medicine is preferred.

• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.

• Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.

• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.

• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.

• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.

• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Physical Requirements:

• Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.

• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.

• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.

• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.

• Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards; ability to travel, including overnight stays, when needed.

• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, holiday work, and may include on-call shifts.