Customer Success Manager
Location
Berlin, Germany
Work type
Hybrid
Employment
Full Time
Experience
3-7 years
Compensation
Compensation not disclosed
Posted
1h ago
Summary and responsibilities
Role overview
Summary
As a Customer Success Manager at mama health, you will be the main Client Partner for leading pharmaceutical companies, ensuring they maximize value from the Patient Journey Analytics Platform. You will serve as a trusted advisor, translate patient data into actionable recommendations, and oversee client rollout plans to drive adoption and demonstrate ROI.
Your mission
As a Customer Success Manager at mama health, you’ll be the main Client Partner for some of the world’s leading pharmaceutical companies, ensuring that they extract maximum value from our Patient Journey Analytics Platform. You will:
Serve as the trusted advisor for our pharma clients at multiple organizational levels, working with several business functions (marketing, market access, medical, patient advocacy, analytics), helping them understand how patient insights can directly support their strategic and business objectives.
Translate patient-reported data and real-world insights into actionable recommendations for clients, shaping launch strategies, awareness initiatives, and patient empowerement opportunities.
Design, execute, and oversee client rollout plans, ensuring smooth adoption of mama health’s products across global and local teams.
Monitor and demonstrate ROI for clients, leading renewal conversations and identifying opportunities to expand partnerships, ultimately owning client's success end-to-end.
Be part of the commercial team and act as the bridge between clients and our internal teams: collaborate closely with Data Science, Sales, and Marketing, while bringing structured client feedback to our Patient App team to continually improve the product.
Represent mama health in high-stakes moments, from day-to-day project delivery to strategic quarterly client reviews, from on-site demos to world-class pharma conferences.
Your profile
Experience: we are hiring for multiple positions at various seniority levels. Ideally you should have 3–7 years of experience in Consulting, Customer Success, Account Management, or another client-facing role with proven ownership of client relationships. However, if you believe you are an excepetionally-talented individual, feel free to apply even with fewer or more years of experience, there might still be an opening for you.
Client leadership: You have strong relationship management skills, are comfortable engaging senior stakeholders and guiding them through adoption of new tools or processes. You wow people.
Industry knowledge: Healthcare or pharma experience and knowledge is expected, especially for more senior hires. In case of a lack of previous experience, we evaluate junior candidates with a strong interest and willingness to learn quickly.
Execution & ownership: You are a strong executor with excellent organizational skills, able to deliver reliably in a fast-paced environment.
Creativity & innovation: You don’t just follow playbooks — you enjoy shaping new approaches, guiding clients through novelty, and helping them embrace innovative solutions.
Flexibility: You are adaptable and open to taking on projects within and beyond the traditional scope of Customer Success, thriving in a fast-moving company that grows with you.
Analytical mindset: You are comfortable with data-driven insights and able to translate complex information into clear client value stories.
Collaboration: You thrive in cross-functional environments and are a team player.
Mindset: You are entrepreneurial, proactive, and resilient — you take ownership, bring structure where needed, and are motivated by impact.
Why us?
A mission that matters: help shape the future of healthcare at one of the fastest-growing AI healthtech startups in Europe
Competitive compensation package, including equity for senior roles
Regular team events and off-sites with an exceptional team
Wolt dinner + a ride home when working late
Being at the forefront of technology, building cutting-edge AI products for healthcare
Great office space and work environment in Berlin
Our work environment and benefits
At mama health, we work (very) hard but know how to have fun. Most of our team is based in Berlin, with regular trips to our Berlin office for remote team members. We offer a range of benefits, including educational courses, gym memberships, mentoring, and more. We host frequent team events and an annual "workation" where the entire team gathers for a week of collaboration and bonding.
Updated 1h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
3-7 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
mama health
Team size
Growing team
Location
Berlin, Germany
mama health’s mission is to build the largest healthcare data platform where patient find answers and healthcare players see how they can improve. We built 2 products: 1) a Patient App that helps chronic patients find answers to their daily questions - using best in class multi-agent systems and proprietary data 2) a Patient Journey Analytics Platform to see real time patient needs, roadblock and what needs to be done to improve patients care
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Customer Success Manager
Berlin, Germany • Full Time