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Leasing Specialist
Location
Charlotte, North Carolina, United States
Work type
Onsite
Employment
Full Time
Experience
2-5 years
Compensation
$50K - $50K per year
Posted
1 month ago
Summary and responsibilities
Role overview
Summary
As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company’s strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high-quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.
As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company’s strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high-quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.
Your Role on the Team
Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends and competitor properties.
Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance.
Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in-person showings.
Promote lease enhancements to both new and existing residents.
Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service.
Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements.
Review reports to identify workflow priorities and opportunities for improvement.
Manage leads, appointments, and follow-ups in a timely manner, ensuring an effective client pipeline.
Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents' needs.
Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move-in funds are secured before move-in.
May be required to work some holidays, weekends and/or evenings.
Your Experience Includes
High School Diploma or GED.
An active Real Estate license is required for this role and your license must be affiliated with Invitation Homes as the designated brokerage.
Broad residential leasing knowledge.
Proven experience in customer service.
Experience in the property management or maintenance industry is helpful.
Excellent organizational skills with a high level of attention to detail.
Strong verbal and written communications skills.
Effective customer service and conflict resolution skills.
Technological proficiency including in MS Word, Excel, Outlook and Adobe.
Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed.
Why Us
We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:
Competitive pay and a monthly bonus incentive program.
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays.
401k with matching company contributions.
Awesome work environment with casual dress.
Team events and gatherings.
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.
Updated 1 month ago
Candidate fit
Skills and qualifications
Additional skills
Experience
2-5 years
Certifications
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$50K - $50K per year
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Invitation Homes
Team size
Growing team
Location
Charlotte, North Carolina, United States
Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. As the nation's premier home leasing company, Invitation Homes provides over 80,000 high-quality homes for lease in 16 markets across the country.
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Leasing Specialist
Charlotte, North Carolina, United States • Full Time