Assistant Community Manager

Position Summary The Assistant Community Manager assists the Community Manager with the overall operation of the property. Responsibilities include collecting and posting rent payments, managing resident delinquencies, handling evictions and legal notices, and performing pre-close and closeout accounting processes.

Essential Duties and Responsibilities

• Maintains accounts receivable, including collecting and posting rent, making daily bank deposits, and maintaining balanced, accurate rent rolls.

• Completes daily, weekly, and monthly financial and leasing reports on time, including month-end pre-close, closeout, market surveys, and lease expiration matrices.

• Audits records and files to identify dates requiring administrative action, such as lease expirations, delinquent accounts, and unlawful detainers.

• Collects delinquent account balances from previous residents.

• Processes evictions by preparing necessary paperwork, serving notices, and attending court hearings.

• Leases apartments and shops competitive properties as needed.

• Manages social media activity and creates engaging content across platforms.

• Inspects buildings and grounds for safety and cleanliness, alerting maintenance to items needing repair.

• Processes move-ins, move-outs, and lease renewals, and audits all agreements and resident files for accuracy.

• Assists the Community Manager with training staff on leasing, marketing, maintenance, traffic entry, and office operations.

• Prepares routine correspondence, rental notices, and memos.

• Assists with resident relations, problem resolution, resident retention events, and timecard submission.

• Assumes property operations in the absence of the Community Manager.

• Participates in company-provided training on fair housing, safety, and non-discrimination.

Skills and Specialized Knowledge

• Proficiency with personal computers, email, Microsoft Word, Excel, and Entrata or other on-site accounting software.

• Excellent customer service, interpersonal, verbal, and written communication skills.

• Strong organizational, time-management, multi-tasking, and decision-making abilities.

• Basic to intermediate mathematical and accounting functions, with the ability to read and comprehend financial statements.

• Understanding of federal fair housing laws and local housing provisions.

• Ability to analyze and resolve problems, defuse difficult situations, close sales, manage teams, train staff, set goals, and meet deadlines.

• Flexibility, creativity, confidentiality, and the ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.

• Real estate license and other certifications as required by state law.

Other Requirements

• Professional appearance and compliance with uniform policies.

• Regular and consistent attendance; overtime, weekends, non-traditional holidays, on-call availability, and some travel may be required.

• Reachable by phone or pager at all times except during approved time off.

Physical Demands

• Standing, walking, and sitting for extended periods.

• Frequent climbing, reaching, talking, hearing, moderate pulling, and finger use.

• Pronounced visual acuity, depth perception, spatial judgment, and color distinction.

• Ability to lift and move up to 50 pounds.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.

• Ability to tolerate stressful situations and work under minimal to moderate supervision.

Work Environment and Hazards

• Exposure to varying weather conditions, noise, vibrations, and atmospheric conditions.

• Potential exposure to communicable diseases, aggressive individuals, chemicals, electrical hazards, heights, and machinery.