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Regional hiringpublishedExternal employer
IIntercom
Intercom•AI Software

Product Engineer

Location

Berlin, Germany

Work type

Hybrid

Employment

Full Time

Experience

4+ years

Compensation

Compensation not disclosed

Posted

5d ago

Summary and responsibilities

Role overview

Summary

As a Product Engineer at Fin, you will solve real customer problems through the smart and efficient application of technical knowledge and tools. You will be part of a multidisciplinary product team, building both back-end and front-end systems, and contributing to technical architecture as products scale to serve tens of millions of people daily.

At Fin, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

What will I be doing?

  • Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.

  • Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin's backend infrastructure.

  • Ship a change to production on your first day and a feature in your first week.

  • Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

  • Grow your team’s capacity by mentoring other engineers and interviewing candidates.

What skills do I need?

  • 4+ years of industry experience in a software engineering role, preferably building a SaaS product.

  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)

  • Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.

  • Experience with Distributed systems.

Updated 5d ago

Candidate fit

Skills and qualifications

Additional skills

Software Engineering • 1+ yrs
Technical Architecture • 1+ yrs
Ruby • 1+ yrs
AWS • 1+ yrs
Distributed Systems • 1+ yrs
Problem Solving • 1+ yrs
Mentoring • 1+ yrs
Collaboration • 1+ yrs

Experience

4+ years

How this role is positioned

Role classification

Job domains

Product
Engineering

Industries

Software & SaaS

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Paid Time Off (PTO)

Location, schedule, and role shape

Work setup

Work conditions

Primary locationBerlin, Germany
Work typeHybrid
Global hiringNo

Bandwidth profile

peopleHigh • 8/10
physicalLow • 2/10
cognitiveHigh • 9/10
executionHigh • 9/10
creativityMedium • 7/10
uncertaintyMedium • 7/10
communicationHigh • 8/10

Context on the employer

Company snapshot

Company

Intercom

Team size

Growing team

Location

Berlin, Germany

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Their AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey. Together with Salesforce, the #1 AI CRM, they are building the future of customer experience, focusing on AI-driven solutions for workforce transformation.

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Product Engineer

Berlin, Germany • Full Time