Tech Lead

At Superchat, we are rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We are building the platform that runs underneath.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick, including WhatsApp, email, SMS, and Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We are 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago; we have been growing on our own money since). Headquartered in Berlin.

We are hiring a backend-leaning Tech Lead to lead a team of 3-4 engineers and own the tech for a part of Superchat’s product. This is a hands-on leadership role: you will spend roughly half your time designing and building software and the other half enabling your team to perform at its best. You will work directly on architecture, development, and important projects while creating the clarity, feedback, and environment your engineers need to deliver an excellent product.

Who We Want

• A strong, current backend engineer. You bring 3+ years of experience as a Senior or Staff Engineer and remain deeply involved in software development. You are comfortable owning, designing, and building crucial parts of production systems.

• Experienced with the JVM ecosystem. You have substantial experience with Java or another JVM language. Kotlin and AWS experience are a plus, since our backend runs on Kotlin/Quarkus.

• Ready to lead people. You may already have worked in a hybrid Tech Lead role, been an Engineering Manager for a short time, or be taking your first steps in people leadership after successfully owning projects and architecture. What matters is that you genuinely want to help people grow.

• Strong at delivery. You know how to turn product goals into reality. You are used to working in fast-paced startups and are a driver to increase velocity.

• Product-minded. You care about solving the customer's problem. You engage with product decisions, challenge assumptions constructively, and find pragmatic solutions to build things in a lean way.

• Clear communicator. You are able to explain complex technical concepts in detail to engineers and in an understandable way to non-technical stakeholders. You create alignment and motivate people.

• Excited about AI-assisted development. You are already using AI in your development workflow and are eager to explore how it can improve engineering speed, quality, and the way teams work.

Your Day To Day

• Spend approximately 50% of your time contributing directly to architecture, development, code reviews, and important technical projects.

• Lead a team of 3-4 engineers and take responsibility for its effectiveness, technical quality, and delivery.

• Work closely with your Product Manager to understand customer problems, shape solutions, scope projects, and set priorities.

• Establish clear technical direction while enabling engineers to own decisions and develop their judgment.

• Run regular 1:1s, give actionable feedback, and support each engineer’s development and performance.

• Remove blockers, manage dependencies, and help the team identify delivery risks early.

• Improve engineering practices and explore effective uses of AI throughout the software-development lifecycle.

• Contribute to hiring through technical interviews, structured feedback, and candidate conversations.

Why People Choose Us

• Mission that matters: Real impact on businesses, not abstract metrics.

• Funded with conviction: €18M raised and profitable.

• Modern stack: Kotlin/Quarkus, AWS, TypeScript/React/Next.js, and LangGraph for AI-powered features.

• Squad-based organization: Each squad owns its domain end-to-end with real ownership and autonomy.

• Two clear career tracks: We support both individual contributor growth (up to Staff level) and Management paths with explicit reversibility between both, with Tech Lead being the first level of management that remains hands-on.

• Product-led structure: PMs report directly to the CPO, keeping product strategy focused, consistent, and clearly prioritized.

• Hybrid by design: Our Berlin office in Prenzlauer Berg is the center of gravity, with two work-from-home days as the standard setup.

• Direct feedback culture: Honest, direct, and kind feedback is part of how we work together in 1:1s, retrospectives, and everyday collaboration.

Benefits & Culture

• Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription.

• Regular company and team events.

• Annual personal development budget of €500 for conferences, courses, books, career coaching, and more.

• An inclusive and exciting startup culture that enables fast professional and personal growth.

• Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment.

• Practical relocation support.