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WWTW (Willis Towers Watson)
WTW (Willis Towers Watson)Insurance Brokerage

Claims Expert Real Estate

Real Estate

Location

Frankfurt, Hessen, Germany

Work type

Onsite

Employment

Full Time

Experience

2-5 years

Compensation

Compensation not disclosed

Posted

4h ago

Summary and responsibilities

Role overview

Summary

The Claims Expert Real Estate is responsible for ensuring customer satisfaction through excellent claims handling, from initial damage reports to settlement, including international cases. This role involves analyzing claims profitability, preparing loss prevention solutions, and providing customer advice on technical matters and claims settlement.

In the role of Claims Handler (m/f/d) you are responsible for ensuring customer satisfaction by providing excellent claims handling.


Your responsibilities include, but are not limited to:

  • Operational claims handling from initial damage report to claims settlement, also internationally

  • Analysis of claims profitability

  • Preparation of possible solutions for reducing the number of losses through loss prevention measures

  • Risk and damage assessment as well as customer advice on technical matters and claims settlement

  • Support in the event of major damage, including on-site inspection if necessary.

  • Claims processing, including damage assessment and settlement

  • Providing optimal customer data for efficiency calculation and customer profitability

  • Monitoring and assessment of loss ratios as well as loss controlling

  • Cooperation with project and expert committees, customer service and specialist departments.

  • Participation in discussions with our customers, insurers and appraisers


What are you bringing with you?

  • Successfully completed apprenticeship as an insurance and finance clerk.

  • Knowledge of the insurance market

  • Knowledge in the insurance sectors (especially property/TV and liability insurance)

  • Professional handling of internal and external clients, as well as strong teamwork skills and high initiative.

  • Excellent process understanding as well as structured and analytical thinking and working methods

  • Good knowledge of MS Office products (especially Excel and Word)


In addition to our attractive compensation package, we offer:

  • Monetary benefits - An attractive, performance-based remuneration system including company pension scheme and 30 days of vacation plus special leave, continued payment of wages in case of illness, 5 additional employer-funded sick days for children

  • Internationality - An international management consultancy and the security of a global corporation with renowned clients – from DAX-listed companies to world-famous medium-sized businesses.

  • Customer contact – quickly take on responsibility

  • Development opportunities – A steep learning curve and ample scope for individual career development: You will delve deeply into diverse topics, both on-the-job and in intensive specialist training.

  • Work-life balance – mobile working or in the office? Flexible working hours? Or even a sabbatical? Sure, no problem. We decide together as a team when and where we work. Team meetings and brainstorming sessions in person are still an important part of our work. Hybrid working is more than just a buzzword for us.

  • Collaboration – learning from each other and making joint decisions, collegial, appreciative and dynamic

  • Company events – together we celebrate our successes and our community

Updated 4h ago

Candidate fit

Skills and qualifications

Additional skills

Claims Handling • 1+ yrs
Risk Management • 1+ yrs
Insurance Market Knowledge • 1+ yrs
Property Insurance • 1+ yrs
Liability Insurance • 1+ yrs
Process Understanding • 1+ yrs
Analytical Thinking • 1+ yrs
MS Office • 1+ yrs

Experience

2-5 years

How this role is positioned

Role classification

Job domains

Real Estate & Facilities

Industries

Real Estate & PropTech

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Flexible Working Hours
Sabbatical Leave

Location, schedule, and role shape

Work setup

Work conditions

Primary locationFrankfurt, Hessen, Germany
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleMedium7/10
physicalLow4/10
cognitiveHigh8/10
executionHigh8/10
creativityMedium6/10
uncertaintyMedium7/10
communicationMedium7/10

Context on the employer

Company snapshot

Company

WTW (Willis Towers Watson)

Team size

Growing team

Location

Frankfurt, Hessen, Germany

WTW (Willis Towers Watson) is one of the world's leading companies in the areas of advisory, broking, and solutions. We help our clients turn risks into growth. WTW has a presence in more than 140 countries with 45,000 employees worldwide, including approximately 1,500 in German-speaking countries at 14 locations in Germany, Austria, and Switzerland.

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Claims Expert Real Estate

Frankfurt, Hessen, GermanyFull Time