Property Manager - Market Rate Apartments

Top Dane County Workplace 2019-2025! Join our winning team!

Horizon has been recognized among the Top 5% for employee appreciation, knowledgeable leadership, supportive managers, meaningful work, and strong values. Since 1984, we have built a client-focused organization grounded in honesty, integrity, respect, and compassion.

Why Join Us?

• Top Workplaces recognition from 2019-2025

• Strong culture of teamwork, learning, inclusion, and employee recognition

• Flexible work environment supporting work-life balance

• Generous PTO program with 9 holidays and 17 additional PTO hours to start

• Comprehensive health, dental, vision, life, pet, cancer, and critical illness insurance

Position Overview

The Community Manager supports daily campus operations, assists residents, and works closely with the Community Manager to maintain a welcoming, well-managed residential community. This role combines administration, leasing, marketing, resident engagement, event coordination, and property operations.

What You’ll Do

Leadership and Resident Relations

• Foster a positive and harmonious community environment.

• Enforce property rules, regulations, and policies.

• Follow up on maintenance requests and repairs.

• Support residents and address concerns professionally.

• Serve as backup when the Community Manager is unavailable.

Office and Administrative Operations

• Monitor and report on contractors and vendors.

• Maintain flexible office hours based on business needs.

• Respond to voicemails, emails, and other communications within 24 hours during the business week.

• Answer the property phone during business hours.

• Facilitate resident meetings as needed.

• Manage monthly laundry money collection.

• Submit petty cash forms and reimbursement receipts.

Social Programming

• Manage petty cash according to company policy.

• Organize resident social committees and monthly activities.

• Host and participate in community events to strengthen resident engagement.

Property Appearance

• Ensure vacant apartments are clean and show-ready.

• Help maintain property curb appeal and overall community appearance.

• Assist with light maintenance and housekeeping needs when required.

Leasing and Marketing

• Implement the annual marketing plan and adjust strategies as needed.

• Work toward consistent 100% occupancy.

• Conduct outreach marketing within the local community.

• Maintain accurate prospect records and follow up with leads.

• Host open houses and conduct property tours.

• Conduct application interviews and lease signings.

• Complete move-in orientations.

• Follow all applicable Fair Housing requirements.

Compliance

• Complete and submit required documentation accurately and on time.

• Report policy violations or compliance concerns to the Compliance Department.

• Follow Horizon policies, procedures, and regulations.

Requirements

• Prior property management experience preferred.

• Customer service experience required.

• Prior leadership or management experience required.

• Strong communication and interpersonal skills with diverse groups.

• Strong conflict resolution and problem-solving abilities.

• Comfortable using technology and learning new systems.

• Ability to manage multiple responsibilities, work independently, and support a collaborative team.