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Regional hiringpublishedExternal employer
TNThe NRP Group
The NRP GroupProperty Management

Leasing Specialist

Location

Austin, United States

Work type

Onsite

Employment

Full Time

Experience

1-3 years

Compensation

Compensation not disclosed

Posted

55m ago

Summary and responsibilities

Role overview

Summary

The Leasing Specialist at NRP is responsible for maximizing property occupancy through sales and marketing activities, including generating qualified traffic, conducting tours, and securing rentals. This role also involves administrative tasks such as processing fees, maintaining organized records, and ensuring compliance with regulations. Additionally, the specialist provides exceptional customer service, supports resident retention efforts, and assists with property appearance and functions.

Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.


Essential Functions Statement(s):
Sales/Marketing

  • Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins

  • Perform telephone market surveys and physical shops of competitors

  • Recommend strategies and programs for on-site marketing activity

  • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention

  • Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support

  • Recommend programs and strategies to increase qualified traffic and closing ratios

  • Maintain passing e-shop, phone shop, and physical shop scores

  • Maintain closing ratios in line with NRP policies and procedures

  • Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance

Administrative

  • Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up

  • Inspect apartments with the new residents at move in and complete all the necessary paperwork

  • Support Community Assistant with tracking renewals, lease expirations, and notices to vacate

  • Collect and accurately process and report receipt of application fees, security deposits, rents and other fees

  • Accurately process and report receipt of application fees, security deposits, rents and other fees

  • Keep files, desk, and leasing area organized

  • Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards

  • Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready

  • May occasionally be required to assist at other properties

  • Run errands to support the property as necessary

Customer Service

  • Assist in planning of resident functions

  • Walk the property for curb appeal and overall property appearance

  • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met

  • Provide excellent customer service and display courteous and professional attitude toward all customers

  • Maintain availability for resident functions, community affiliated events and weekends

  • Perform other duties as required


SKILLS & ABILITIES

  • Education: High school diploma or equivalent, college preferred

  • Experience: 1-year customer service or sales experience (or relevant education)

  • Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

  • Other Requirements: Valid Driver’s License and reliable transportation

Updated 55m ago

Candidate fit

Skills and qualifications

Additional skills

Customer Service • 1+ yrs
Sales • 1+ yrs
Microsoft Office • 1+ yrs
Yardi • 1+ yrs
Marketing Strategy • 1+ yrs
Networking • 1+ yrs
Fair Housing Regulations • 1+ yrs
LIHTC Program Knowledge • 1+ yrs

Experience

1-3 years

How this role is positioned

Role classification

Job domains

Sales & Business Dev
Real Estate & Facilities

Industries

Real Estate & PropTech

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Dental Insurance
Vision Insurance

Location, schedule, and role shape

Work setup

Work conditions

Primary locationAustin, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalMedium5/10
cognitiveMedium7/10
executionHigh8/10
creativityMedium6/10
uncertaintyMedium6/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

The NRP Group

Team size

Growing team

Location

Austin, United States

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide.

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Leasing Specialist

Austin, United StatesFull Time