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CUCrete United
Crete UnitedElectrical Services

Electrical Service Manager

Location

South Easton, Massachusetts, United States

Work type

Onsite

Employment

Full Time

Experience

3-5 years

Compensation

$100K - $115K per year

Posted

19h ago

Summary and responsibilities

Role overview

Summary

The Electrical Service Manager will lead a team of service technicians, ensuring high-quality service delivery, customer satisfaction, and adherence to safety standards. This role involves managing inventory, coordinating service calls, driving sales, and fostering continuous improvement within service operations.

Key Responsibilities:

  • Team Management: Supervise, mentor, and lead a team of service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce.

  • Quality Assurance: Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.

  • Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided.

  • Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards.

  • Inventory Management: Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness.

  • Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests.

  • On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations.

  • Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts.

  • Training and Development: Stay updated with the latest industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge.

  • Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.

Requirements:

  • In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.

  • Strong leadership and team-building skills, with the ability to motivate and inspire team members.

  • Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.

  • Strong problem-solving and decision-making capabilities.

  • Proficiency in using Electrical software, scheduling tools, and computer applications.

  • Knowledge of safety regulations, codes, and compliance requirements.

  • Business acumen and a results-oriented mindset to achieve departmental goals and financial targets.

Updated 19h ago

Candidate fit

Skills and qualifications

Additional skills

Commercial Electrical Systems • 1+ yrs
Leadership • 1+ yrs
Team-building • 1+ yrs
Communication • 1+ yrs
Problem-solving • 1+ yrs
Electrical Software • 1+ yrs
Scheduling Tools • 1+ yrs
Safety Regulations • 1+ yrs

Experience

3-5 years

How this role is positioned

Role classification

Job domains

Other
Operations

Industries

Construction & Infrastructure
Energy & Utilities

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

$100K - $115K per year

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Dental Insurance
Vision Insurance

Location, schedule, and role shape

Work setup

Work conditions

Primary locationSouth Easton, Massachusetts, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh9/10
physicalLow4/10
cognitiveHigh8/10
executionHigh8/10
creativityMedium6/10
uncertaintyMedium7/10
communicationHigh9/10

Context on the employer

Company snapshot

Company

Crete United

Team size

Growing team

Location

South Easton, Massachusetts, United States

Crete United is an organization that offers a great work culture with room for advancement within the Relco and Crete networks.

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Electrical Service Manager

South Easton, Massachusetts, United StatesFull Time