Electrical Service Manager
Location
South Easton, Massachusetts, United States
Work type
Onsite
Employment
Full Time
Experience
3-5 years
Compensation
$100K - $115K per year
Posted
19h ago
Summary and responsibilities
Role overview
Summary
The Electrical Service Manager will lead a team of service technicians, ensuring high-quality service delivery, customer satisfaction, and adherence to safety standards. This role involves managing inventory, coordinating service calls, driving sales, and fostering continuous improvement within service operations.
Key Responsibilities:
Team Management: Supervise, mentor, and lead a team of service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce.
Quality Assurance: Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.
Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided.
Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards.
Inventory Management: Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness.
Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests.
On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations.
Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts.
Training and Development: Stay updated with the latest industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge.
Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.
Requirements:
In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
Strong leadership and team-building skills, with the ability to motivate and inspire team members.
Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.
Strong problem-solving and decision-making capabilities.
Proficiency in using Electrical software, scheduling tools, and computer applications.
Knowledge of safety regulations, codes, and compliance requirements.
Business acumen and a results-oriented mindset to achieve departmental goals and financial targets.
Updated 19h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
3-5 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
$100K - $115K per year
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Crete United
Team size
Growing team
Location
South Easton, Massachusetts, United States
Crete United is an organization that offers a great work culture with room for advancement within the Relco and Crete networks.
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Electrical Service Manager
South Easton, Massachusetts, United States • Full Time