Account Manager
SMBs, France/International
Location
Paris, France
Work type
Hybrid
Employment
Full Time
Experience
2-5 years
Compensation
€67K - €69K per year
Posted
8h ago
Summary and responsibilities
Role overview
Summary
This role involves building and nurturing strong relationships with customers and prospects, understanding their needs, and ensuring the successful delivery of Greenly's solutions. The Account Manager will also identify new business opportunities, manage complex customer situations, and improve internal processes and reporting.
You are responsible for building strong relationships with customers and prospects by connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities.
What you are going to do:
Communicate with customers to understand their needs, and help them through email/phone calls
Build and develop relationships with customers and potential new customers based on trust and respect
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Liaise between the customer and internal teams
Resolve complaints and prevent additional issues by improving processes
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Keep accurate records pertaining to inventory and account notes.
Increase customer retention and upsell
Manage & resolve complex customer situations
Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks
Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions
Skills to succeed
Previous experience of 2-5 years in account management or sales, ideally having worked with enterprise accounts.
Solid knowledge of sustainability frameworks and regulations.
Customer obsession: You love helping your clients and know how to nurture relationships.
Sales mindset and analytical skills to leverage data in decision making.
Show a clear understanding of Greenly’s offer and values
A native-equivalent level of proficiency in French and fluency in English.
Great interpersonal and cross collaboration skills.
Comfortable working in a fast paced environment focused on scaling globally.
Updated 8h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
2-5 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
€67K - €69K per year
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Greenly
Team size
Growing team
Location
Paris, France
Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management. Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts.
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Account Manager
Paris, France • Full Time