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Customer Care Specialist
Finance and Accounting Platforms
Location
Berlin, Germany
Work type
Hybrid
Employment
Full Time
Experience
3-5 years
Compensation
Compensation not disclosed
Posted
1d ago
Summary and responsibilities
Role overview
Summary
You will become part of our Customer Care Team for Perk Spend, our spend management platform. You ensure our customers receive fast and excellent support by answering questions, solving problems, and leaving a positive impression. You work closely with other teams and learn our constantly evolving product from the ground up to help customers find the right solution for their needs.
About the role
You will become part of our Customer Care Team for Perk Spend, our spend management platform. Employee expenses, supplier invoices, and company card payments all come together in one place, allowing finance teams to manage their company's spending in conjunction with our travel product.
You ensure our customers receive fast and excellent support. You answer their questions, solve problems, and leave a positive impression with every interaction. You work closely with other teams and learn our constantly evolving product from the ground up. This way, you help customers find the right solution for their needs. Transparency, empathy, and efficiency are important to us.
Your tasks
You answer inquiries from our German-speaking customers via email and telephone, quickly and competently.
You analyze problems, find solutions, pass on accurate information, and follow up where necessary.
You create tickets, document every contact, and escalate complex cases to the responsible teams.
You are responsible for tracking reported incidents and bugs until they are resolved.
Internally, you are the first point of contact when it comes to the operational use of our software.
Updated 1d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
3-5 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Perk
Team size
Growing team
Location
Berlin, Germany
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
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Customer Care Specialist
Berlin, Germany • Full Time