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PPerk
Perk•Travel & Spend Management Platform

Customer Care Specialist

Finance and Accounting Platforms

Location

Berlin, Germany

Work type

Hybrid

Employment

Full Time

Experience

3-5 years

Compensation

Compensation not disclosed

Posted

1d ago

Summary and responsibilities

Role overview

Summary

You will become part of our Customer Care Team for Perk Spend, our spend management platform. You ensure our customers receive fast and excellent support by answering questions, solving problems, and leaving a positive impression. You work closely with other teams and learn our constantly evolving product from the ground up to help customers find the right solution for their needs.

About the role

You will become part of our Customer Care Team for Perk Spend, our spend management platform. Employee expenses, supplier invoices, and company card payments all come together in one place, allowing finance teams to manage their company's spending in conjunction with our travel product.

You ensure our customers receive fast and excellent support. You answer their questions, solve problems, and leave a positive impression with every interaction. You work closely with other teams and learn our constantly evolving product from the ground up. This way, you help customers find the right solution for their needs. Transparency, empathy, and efficiency are important to us.

Your tasks

  • You answer inquiries from our German-speaking customers via email and telephone, quickly and competently.

  • You analyze problems, find solutions, pass on accurate information, and follow up where necessary.

  • You create tickets, document every contact, and escalate complex cases to the responsible teams.

  • You are responsible for tracking reported incidents and bugs until they are resolved.

  • Internally, you are the first point of contact when it comes to the operational use of our software.

Updated 1d ago

Candidate fit

Skills and qualifications

Additional skills

Technical Support • 1+ yrs
Problem Analysis • 1+ yrs
Solution Finding • 1+ yrs
Documentation • 1+ yrs
Incident Tracking • 1+ yrs
Customer Interaction • 1+ yrs
Structured Work • 1+ yrs
Precision • 1+ yrs

Experience

3-5 years

How this role is positioned

Role classification

Job domains

Customer Support

Industries

Software & SaaS

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Paid Parental Leave

Location, schedule, and role shape

Work setup

Work conditions

Primary locationBerlin, Germany
Work typeHybrid
Global hiringNo

Bandwidth profile

peopleHigh • 8/10
physicalLow • 2/10
cognitiveHigh • 8/10
executionHigh • 8/10
creativityMedium • 5/10
uncertaintyMedium • 6/10
communicationHigh • 9/10

Context on the employer

Company snapshot

Company

Perk

Team size

Growing team

Location

Berlin, Germany

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

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Customer Care Specialist

Berlin, Germany • Full Time