Associate, Digital Risk Management
Location
Bengaluru, Karnataka, India
Work type
Onsite
Employment
Full Time
Experience
0-3 years
Compensation
Compensation not disclosed
Posted
4d ago
Summary and responsibilities
Role overview
Summary
This role focuses on digital risk management, primarily involving the review of transactions to identify and prevent business loss due to fraud. The associate will also engage with customers via calls to resolve issues, investigate anomalies, and contribute to process improvements to enhance customer experience.
What This Position Is All About:
The successful candidate will primarily focus on driving business results through the review of all transactions to determine business loss. The person will highlight anomalies and work towards the betterment of customer experience overall and also will receive inbound calls and make outbound calls in addition to the investigation steps, to make sure all check points are carried out for the best result.
Who You Are:
A graduate in any field
Experience in Fraud Investigation, Customer Service Field, Call Center, or Collections
Willing to work in night shifts
Listen to customers & concerns, issues and questions
Resolve customers & concerns and answer customers & questions to your best ability
Maintain a positive attitude and calmly respond to customers & complaints
Handle and gather confidential information
Identify False declines and action accordingly
Identify anomalies, system issue, errors, fraud trends on the platform and escalate/ raise slack tickets
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks and cancel them from further processing
Ensure confidentiality of all information collected during investigation
Coming up with business strategies and process improvements
You also have:
Strong interpersonal skills
Strong verbal communicator
Ability to Multi-Task and work in a fast-paced, call center environment
Confident with Phone Inquiries
Great Problem-solving aptitude
Attention to Detail and Excellent Quality
Demonstrate strong skills of communication and analysis
A team player able to work in different scenarios, shifts and contribute to the team
Basic skills of MS Office
As Call Analyst, you will:
Strategic Thinking: Think strategically by clearly anticipating future trends and consequences
Drive for Results: Pushes self and others to exceed goals and achieve breakthrough results. Recognizes the key actions necessary to achieve results, establishes and communicates the priorities to supervisor, demonstrates persistence in removing barriers to achieving results, and encourages others to do the same
Your Life and Career at Exemplar Luxury Group:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
Updated 4d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-3 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Exemplar Luxury Group
Team size
Growing team
Location
Bengaluru, Karnataka, India
Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.
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Associate, Digital Risk Management
Bengaluru, Karnataka, India • Full Time