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Regional hiringpublishedExternal employer
ELExemplar Luxury Group
Exemplar Luxury GroupLuxury Retail

Associate, Digital Risk Management

Location

Bengaluru, Karnataka, India

Work type

Onsite

Employment

Full Time

Experience

0-3 years

Compensation

Compensation not disclosed

Posted

4d ago

Summary and responsibilities

Role overview

Summary

This role focuses on digital risk management, primarily involving the review of transactions to identify and prevent business loss due to fraud. The associate will also engage with customers via calls to resolve issues, investigate anomalies, and contribute to process improvements to enhance customer experience.

What This Position Is All About:

The successful candidate will primarily focus on driving business results through the review of all transactions to determine business loss. The person will highlight anomalies and work towards the betterment of customer experience overall and also will receive inbound calls and make outbound calls in addition to the investigation steps, to make sure all check points are carried out for the best result.


Who You Are:

  • A graduate in any field

  • Experience in Fraud Investigation, Customer Service Field, Call Center, or Collections

  • Willing to work in night shifts

  • Listen to customers & concerns, issues and questions

  • Resolve customers & concerns and answer customers & questions to your best ability

  • Maintain a positive attitude and calmly respond to customers & complaints

  • Handle and gather confidential information

  • Identify False declines and action accordingly

  • Identify anomalies, system issue, errors, fraud trends on the platform and escalate/ raise slack tickets

  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks and cancel them from further processing

  • Ensure confidentiality of all information collected during investigation

  • Coming up with business strategies and process improvements


You also have:

  • Strong interpersonal skills

  • Strong verbal communicator

  • Ability to Multi-Task and work in a fast-paced, call center environment

  • Confident with Phone Inquiries

  • Great Problem-solving aptitude

  • Attention to Detail and Excellent Quality

  • Demonstrate strong skills of communication and analysis

  • A team player able to work in different scenarios, shifts and contribute to the team

  • Basic skills of MS Office


As Call Analyst, you will:

  • Strategic Thinking: Think strategically by clearly anticipating future trends and consequences

  • Drive for Results: Pushes self and others to exceed goals and achieve breakthrough results. Recognizes the key actions necessary to achieve results, establishes and communicates the priorities to supervisor, demonstrates persistence in removing barriers to achieving results, and encourages others to do the same


Your Life and Career at Exemplar Luxury Group:

  • Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

  • Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

  • Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Updated 4d ago

Candidate fit

Skills and qualifications

Additional skills

Fraud Investigation • 1+ yrs
Customer Service • 1+ yrs
Call Center Operations • 1+ yrs
Collections • 1+ yrs
Problem-solving • 1+ yrs
Attention to Detail • 1+ yrs
Communication • 1+ yrs
MS Office • 1+ yrs

Experience

0-3 years

How this role is positioned

Role classification

Job domains

Finance & Accounting

Industries

Retail

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Vision Insurance
Dental Insurance

Location, schedule, and role shape

Work setup

Work conditions

Primary locationBengaluru, Karnataka, India
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalLow2/10
cognitiveHigh8/10
executionHigh8/10
creativityMedium6/10
uncertaintyMedium7/10
communicationHigh9/10

Context on the employer

Company snapshot

Company

Exemplar Luxury Group

Team size

Growing team

Location

Bengaluru, Karnataka, India

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

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Associate, Digital Risk Management

Bengaluru, Karnataka, IndiaFull Time