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Regional hiringpublishedExternal employer
PPratt & Whitney
Pratt & WhitneyAerospace

Analyst - Claims Adjudication

Location

Bengaluru, Karnataka, India

Work type

Hybrid

Employment

Full Time

Experience

0-1 years

Compensation

Compensation not disclosed

Posted

38m ago

Summary and responsibilities

Role overview

Summary

The Claims Adjudicator is responsible for the timely, accurate, and consistent review, analysis, and adjudication of Pratt & Whitney warranty claims. This role ensures claims are assessed in accordance with applicable warranty policies, program contracts, commercial agreements, and technical publications, playing a critical role in protecting warranty program integrity and ensuring fair claim settlements.

  • Warranty Claim Review & Adjudication

    • Review and adjudicate warranty claims in accordance with company warranty policies, PPH program contracts, commercial agreements, and applicable procedures.

    • Evaluate claim documentation, maintenance records, invoices, and supporting evidence to determine warranty eligibility and claim validity.

    • Verify claim compliance with contractual obligations, warranty coverage, technical requirements, and customer agreements.

    • Calculate and authorize accurate claim settlements while ensuring financial accuracy and consistency.

    • Document claim decisions clearly and maintain complete records to support audit requirements and future reference.

    • Ensures KPIs are adhered to.

  • Technical Analysis & Compliance

    • Interpret and apply technical publications including maintenance manuals, service bulletins, engineering documentation, component manuals, and other OEM technical references.

    • Assess technical findings and maintenance actions to determine whether repairs or replacements meet warranty requirements.

  • Commercial & Contract Interpretation

    • Interpret and apply commercial warranty terms, PPH contracts, customer-specific agreements, and service offerings during claim evaluation.

    • Identify contractual inconsistencies or areas requiring clarification and escalate as appropriate.

  • Investigation & Trend Analysis

    • Support the investigation of claim discrepancies, unusual claim activity, and recurring issues to determine underlying causes.

    • Support the identification of trends in warranty claims that may indicate product reliability concerns, process deficiencies, customer maintenance practices, or commercial risks.

    • Escalate significant technical, financial, or operational findings to appropriate stakeholders.

  • Stakeholder Collaboration

    • Work closely with internal and external stakeholders as required to resolve claim issues.

    • Communicate claim decisions clearly and professionally and provide technical or contractual justification when required.

    • Support internal and external audits by providing accurate documentation and claim rationale.

    • Contribute to a collaborative environment focused on delivering consistent and equitable claim outcomes.

  • Continuous Improvement/ Compliance

    • Recommend improvements to warranty policies, adjudication processes, documentation, and commercial practices.

    • Support initiatives that improve claim accuracy, automation, operational efficiency, and customer satisfaction.

    • Stay current on changes to warranty policies, PPH contracts, technical publications, commercial offerings, and industry best practices.

    • Participate in training and knowledge-sharing activities to promote consistent adjudication standards.

    • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.

    • Comply with Global Trade requirements (export controls).


  • Required Skills:

    • Customer Service Excellence

    • Understanding of Aerospace service ecosystem (Customer services, aftermarket, MRO, warranty, contracts)

    • Technical/Commercial Knowledge (interpret technical publications, engineering documentation, and contractual language)

    • Problem-Solving

    • Organizational Skills

    • Resilience and Persistence


    Qualifications You Must Have:

    • University Degree or equivalent experience

    • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)

    • Experience working in SAP SD, SQL, CRM is an asset

    • Ability to work in Eastern Time Zone hours (7:00 AM to 4:00 PM EST or 4:30 PM to 1:30 AM IST)

Updated 38m ago

Candidate fit

Skills and qualifications

Additional skills

Claims Adjudication • 1+ yrs
Technical Documentation Interpretation • 1+ yrs
Contract Interpretation • 1+ yrs
Analytical Abilities • 1+ yrs
Problem-Solving • 1+ yrs
Customer Service • 1+ yrs
Microsoft Office • 1+ yrs
Organizational Skills • 1+ yrs

Experience

0-1 years

How this role is positioned

Role classification

Job domains

Finance & Accounting

Industries

Wildlife & Conservation

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationBengaluru, Karnataka, India
Work typeHybrid
Global hiringNo

Bandwidth profile

peopleMedium6/10
physicalLow2/10
cognitiveHigh8/10
executionHigh8/10
creativityMedium5/10
uncertaintyMedium6/10
communicationMedium7/10

Context on the employer

Company snapshot

Company

Pratt & Whitney

Team size

Growing team

Location

Bengaluru, Karnataka, India

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.

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Analyst - Claims Adjudication

Bengaluru, Karnataka, IndiaFull Time