Analyst - Claims Adjudication
Location
Bengaluru, Karnataka, India
Work type
Hybrid
Employment
Full Time
Experience
0-1 years
Compensation
Compensation not disclosed
Posted
38m ago
Summary and responsibilities
Role overview
Summary
The Claims Adjudicator is responsible for the timely, accurate, and consistent review, analysis, and adjudication of Pratt & Whitney warranty claims. This role ensures claims are assessed in accordance with applicable warranty policies, program contracts, commercial agreements, and technical publications, playing a critical role in protecting warranty program integrity and ensuring fair claim settlements.
Warranty Claim Review & Adjudication
Review and adjudicate warranty claims in accordance with company warranty policies, PPH program contracts, commercial agreements, and applicable procedures.
Evaluate claim documentation, maintenance records, invoices, and supporting evidence to determine warranty eligibility and claim validity.
Verify claim compliance with contractual obligations, warranty coverage, technical requirements, and customer agreements.
Calculate and authorize accurate claim settlements while ensuring financial accuracy and consistency.
Document claim decisions clearly and maintain complete records to support audit requirements and future reference.
Ensures KPIs are adhered to.
Technical Analysis & Compliance
Interpret and apply technical publications including maintenance manuals, service bulletins, engineering documentation, component manuals, and other OEM technical references.
Assess technical findings and maintenance actions to determine whether repairs or replacements meet warranty requirements.
Commercial & Contract Interpretation
Interpret and apply commercial warranty terms, PPH contracts, customer-specific agreements, and service offerings during claim evaluation.
Identify contractual inconsistencies or areas requiring clarification and escalate as appropriate.
Investigation & Trend Analysis
Support the investigation of claim discrepancies, unusual claim activity, and recurring issues to determine underlying causes.
Support the identification of trends in warranty claims that may indicate product reliability concerns, process deficiencies, customer maintenance practices, or commercial risks.
Escalate significant technical, financial, or operational findings to appropriate stakeholders.
Stakeholder Collaboration
Work closely with internal and external stakeholders as required to resolve claim issues.
Communicate claim decisions clearly and professionally and provide technical or contractual justification when required.
Support internal and external audits by providing accurate documentation and claim rationale.
Contribute to a collaborative environment focused on delivering consistent and equitable claim outcomes.
Continuous Improvement/ Compliance
Recommend improvements to warranty policies, adjudication processes, documentation, and commercial practices.
Support initiatives that improve claim accuracy, automation, operational efficiency, and customer satisfaction.
Stay current on changes to warranty policies, PPH contracts, technical publications, commercial offerings, and industry best practices.
Participate in training and knowledge-sharing activities to promote consistent adjudication standards.
Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
Comply with Global Trade requirements (export controls).
Required Skills:Customer Service Excellence
Understanding of Aerospace service ecosystem (Customer services, aftermarket, MRO, warranty, contracts)
Technical/Commercial Knowledge (interpret technical publications, engineering documentation, and contractual language)
Problem-Solving
Organizational Skills
Resilience and Persistence
Qualifications You Must Have:University Degree or equivalent experience
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
Experience working in SAP SD, SQL, CRM is an asset
Ability to work in Eastern Time Zone hours (7:00 AM to 4:00 PM EST or 4:30 PM to 1:30 AM IST)
Updated 38m ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-1 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Pratt & Whitney
Team size
Growing team
Location
Bengaluru, Karnataka, India
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.
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Analyst - Claims Adjudication
Bengaluru, Karnataka, India • Full Time