Associate Fraud & Claims Operations Representative
Location
Bengaluru, Karnataka, India
Work type
Onsite
Employment
Full Time
Experience
0-1 years
Compensation
Compensation not disclosed
Posted
9h ago
Summary and responsibilities
Role overview
Summary
This role involves supporting customers with their claims, conducting research, and providing status updates. The representative will identify opportunities to improve customer experience, handle claims, and perform routine customer support tasks in a call center environment while balancing service and investigative research.
About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
In this role, you will:
Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Essential Qualification & Skills
Excellent research, analytical and problem-solving skills with strong attention to detail
Strong verbal & written communication, interpersonal, and collaboration skills
Proven ability to learn and apply new information
Able to multi-task to accomplish tasks effectively.
Able to interpret the documents or the requests received.
Excellent data entry skills
Strong verbal & written communication skills
Analytic skill
Good Math and accounts skills
Ability to work quickly & accurately while maintaining acceptable standards of workmanship Quick learner with the ability to retain high volume of information
Ability to recognize and escalate any discrepancies identified or noticed while processing.
Strong Ability to apply regulatory and VISA rules to the claim decision
Desired Skills
Highly motivated with strong organizational and analytical skills and attention to detail.
Flexibility to work different shifts and to work overtime
Updated 3h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-1 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Wells Fargo
Team size
Growing team
Location
Bengaluru, Karnataka, India
Wells Fargo is an equal opportunity employer focused on building strong customer relationships, balanced with a strong risk mitigating and compliance-driven culture. Employees are accountable for execution of applicable risk programs, adhering to policies, and timely escalation and remediation of issues.
Popular Domains
Explore opportunities across specialized functional areas.
Trending Industries
Discover roles in the world's most innovative sectors.
Associate Fraud & Claims Operations Representative
Bengaluru, Karnataka, India • Full Time