Customer Support
Location
Jaipur, Rajasthan, India
Work type
Onsite
Employment
Full Time
Experience
Experience flexible
Compensation
₹2L - ₹2L per year
Posted
1h ago
Summary and responsibilities
Role overview
Summary
This role involves handling customer queries across various digital channels like chat, WhatsApp, and email. The primary responsibilities include assisting with orders, payments, products, returns, refunds, and deliveries, while ensuring high customer satisfaction and maintaining accurate interaction records.
Key Responsibilities:
Handle customer queries through Chat, WhatsApp, Email, and other digital channels.
Assist customers with orders, payments, products, returns, refunds, and deliveries.
Resolve customer issues professionally and within the required turnaround time.
Provide accurate information about products and services.
Coordinate with internal teams for order and customer issue resolution.
Maintain proper records of customer interactions.
Ensure a high level of customer satisfaction.
Other requirements:
Effective English communication.
Updated 1h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
Experience flexible
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
₹2L - ₹2L per year
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
The Wellness Shop
Team size
Growing team
Location
Jaipur, Rajasthan, India
The Wellness Shop is one of the leading e-commerce brands providing a range of cosmetics and wellness products based in Bangalore, India. Our values are derived from the Charaka Samhita, a Sanskrit treatise on general medicine dating back to around 1000 BC in the Indus Valley area. According to the Charaka Samhita, the human body consists of three bodily states: Vata, Pitta, and Kapha.
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Customer Support
Jaipur, Rajasthan, India • Full Time