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Regional hiringpublishedExternal employer
TWThe Wellness Shop
The Wellness ShopE-commerce

Customer Support

Location

Jaipur, Rajasthan, India

Work type

Onsite

Employment

Full Time

Experience

Experience flexible

Compensation

₹2L - ₹2L per year

Posted

1h ago

Summary and responsibilities

Role overview

Summary

This role involves handling customer queries across various digital channels like chat, WhatsApp, and email. The primary responsibilities include assisting with orders, payments, products, returns, refunds, and deliveries, while ensuring high customer satisfaction and maintaining accurate interaction records.

Key Responsibilities:

  • Handle customer queries through Chat, WhatsApp, Email, and other digital channels.

  • Assist customers with orders, payments, products, returns, refunds, and deliveries.

  • Resolve customer issues professionally and within the required turnaround time.

  • Provide accurate information about products and services.

  • Coordinate with internal teams for order and customer issue resolution.

  • Maintain proper records of customer interactions.

  • Ensure a high level of customer satisfaction.

Other requirements:

  • Effective English communication.

Updated 1h ago

Candidate fit

Skills and qualifications

Additional skills

Attention to Detail • 1+ yrs
Customer Support • 1+ yrs
Effective Communication • 1+ yrs
MS-Excel • 1+ yrs
Problem Solving • 1+ yrs

Experience

Experience flexible

How this role is positioned

Role classification

Job domains

Finance & Accounting

Industries

Finance & Banking

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

₹2L - ₹2L per year

VisibilityShared on listing
CurrencyINR
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationJaipur, Rajasthan, India
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleMedium7/10
physicalLow2/10
cognitiveMedium6/10
executionMedium7/10
creativityLow3/10
uncertaintyMedium5/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

The Wellness Shop

Team size

Growing team

Location

Jaipur, Rajasthan, India

The Wellness Shop is one of the leading e-commerce brands providing a range of cosmetics and wellness products based in Bangalore, India. Our values are derived from the Charaka Samhita, a Sanskrit treatise on general medicine dating back to around 1000 BC in the Indus Valley area. According to the Charaka Samhita, the human body consists of three bodily states: Vata, Pitta, and Kapha.

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Customer Support

Jaipur, Rajasthan, IndiaFull Time