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Regional hiringpublishedExternal employer
CCompass
CompassReal Estate Tech

Agent Experience Coordinator

Location

Nashville, Tennessee, United States

Work type

Onsite

Employment

Full Time

Experience

1-2 years

Compensation

Compensation not disclosed

Posted

5h ago

Summary and responsibilities

Role overview

Summary

As an Agent Experience Coordinator, you will be the first point of contact for customers in Compass offices, overseeing office management and ensuring smooth operations. You will provide support with Compass tools, programs, and marketing requests, while maintaining office standards and fostering a positive environment.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office based in Nashville, TN (2206 21st Avenue South).

At Compass You Will:

  • Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues

  • Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support

  • Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests

  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents

  • Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.

  • Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

  • 1-2 years previous experience in customer service, office management, hospitality, or operations

  • Previous experience in real estate a plus

  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

  • Great listening skills, connects well with others, and is empathetic of the customer’s pain points

  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

  • Strong verbal communication and presentation skills

  • Meticulous attention to detail, highly organized

  • Ability to work in the office during standard operating hours

  • Ability to lift up to 25 lbs

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Updated 5h ago

Candidate fit

Skills and qualifications

Additional skills

Customer Service • 1+ yrs
Office Management • 1+ yrs
Hospitality • 1+ yrs
Problem Solving • 1+ yrs
Analytical Skills • 1+ yrs
Verbal Communication • 1+ yrs
Attention to Detail • 1+ yrs
Organizational Skills • 1+ yrs

Experience

1-2 years

How this role is positioned

Role classification

Job domains

Operations
Sales & Business Dev
Real Estate & Facilities

Industries

Real Estate & PropTech

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Benefits and perks

Paid Parental Leave

Location, schedule, and role shape

Work setup

Work conditions

Primary locationNashville, Tennessee, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalLow4/10
cognitiveMedium6/10
executionHigh8/10
creativityMedium5/10
uncertaintyMedium6/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

Compass

Team size

Growing team

Location

Nashville, Tennessee, United States

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

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Agent Experience Coordinator

Nashville, Tennessee, United StatesFull Time