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Regional hiringpublishedExternal employer
CACrate and Barrel
Crate and BarrelHome Furnishings Retail

Design Coordinator

Location

Palo Alto, United States

Work type

Onsite

Employment

Full Time

Experience

1-3 years

Compensation

$18 - $22 per hour

Posted

8h ago

Summary and responsibilities

Role overview

Summary

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. This role involves delivering exceptional customer service, providing initial assistance to customers seeking design solutions, and assisting Designers with consultations, projects, and customer outreach.

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

A day in the life as a Design Coordinator...

  • Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects

  • Own the organization and replenishment of sales aids.

  • Conduct post-purchase customer outreach

  • Support Designers and Leaders by managing pipeline activities and in-store events

  • Assist customers on the floor and pass them off to Designers as appropriate

  • Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog

  • Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends

  • Act as the point person and maintain partnerships with CDST and B2B departments

  • Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills

  • Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services

  • Assist Designers with in-home and in-store consultations

  • Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service

  • Support store training and education on design services to drive a clear understanding of design services and offerings

  • Support large-scale projects as assigned.

What you'll bring to the table...

  • Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles

  • Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs

  • Ability to stay up to date on market trends

  • Ability to be an agent of change and shift quickly as our business evolves

  • Proven track record of building long-lasting relationships with customers

  • Interpersonal skills; team player

  • Strong organizational skills

  • 1+ years of relevant experience in Retail or Customer Service

  • Experience organizing events

  • Proficient in Google platforms, virtual communication, and appointment management systems

Updated 2h ago

Candidate fit

Skills and qualifications

Additional skills

Design Functions • 1+ yrs
Communication • 1+ yrs
Organizational Skills • 1+ yrs
Relationship Building • 1+ yrs
Google Platforms • 1+ yrs
Appointment Management Systems • 1+ yrs
Customer Service • 1+ yrs
Market Trend Analysis • 1+ yrs

Experience

1-3 years

How this role is positioned

Role classification

Job domains

Design & Creative

Industries

Retail

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

$18 - $22 per hour

VisibilityShared on listing
CurrencyUSD
PeriodHourly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationPalo Alto, United States
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalLow4/10
cognitiveMedium7/10
executionHigh8/10
creativityMedium6/10
uncertaintyMedium5/10
communicationHigh8/10

Context on the employer

Company snapshot

Company

Crate and Barrel

Team size

Growing team

Location

Palo Alto, United States

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

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Design Coordinator

Palo Alto, United StatesFull Time