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Regional hiringpublishedExternal employer
MMayflower
MayflowerAI Companion Platform

CRM Retention Specialist

Location

Remote, Global

Work type

Remote

Employment

Full Time

Experience

3-5 years

Compensation

Compensation not disclosed

Posted

1d ago

Summary and responsibilities

Role overview

Summary

The CRM Retention Specialist will focus on developing and executing customer retention strategies, managing multi-channel campaigns, and analyzing data to optimize customer loyalty. This role involves significant collaboration with product, tech, and marketing teams to enhance user experience and reduce churn.

The start-up is building a next-generation AI companion platform focused on creating natural, adaptive, and emotionally engaging digital interactions. Its product combines advanced conversational AI, memory systems, and personalization technologies to deliver immersive user experiences that evolve over time.


We are looking for CRM Retention Specialist.


Job Responsibilities:

  • Customer Segmentation and Campaigns: Identify key customer segments, plan and execute campaigns based on behavior and preferences across multiple channels (email, webPush, etc.). Implementation of campaign logic and scenarios, testing and adjustments, etc.

  • Data Integration: Prepare solutions to integrate the necessary data for task solving.

  • CRM Data Analysis & Reporting: Analyze data in CDP/CRM and other system’s to measure the effectiveness and to reach best results from launched campaings.

  • Customer Feedback: Collect, solve and analyze customer feedback to enhance the overall experience.

  • Collaboration with Other Teams: Coordinate and manage efforts to improve user communications.

  • Keep product in mind: Be first to test new product features, follow company relieases and check how they can effect retention’s efficiency.

  • Process Optimization: Continuously evaluate and improve retention processes and workflows for increased efficiency.

  • Develop complex retention strategies for areas of business: Create and execute customer retention strategies to enhance loyalty and reduce churn.

  • Global Retention Trends & Best Practices: Stay ahead of industry trends and best practices to find and implement innovative solutions which fit best to company retention strategy

  • Advanced Customer Insights: Leverage advanced analytics to prevent churn and identify best available options for improvement of retention strategy.

  • Cross-Functional Collaboration: Work closely with other departments (product, tech, marketing) to ensure company-wide alignment on retention goals.

  • Sender reputation management: Research theories or apply best practices affecting sender reputation, develop a sender warm-up strategy, delivery Improvement A/B tests, management of email delivery problems


Job requirements

You’ll thrive here if you have

  • 3-5 years of tactical, hands-on experience in email marketing and marketing automation administration developing and implementing automated marketing campaigns;

  • Strong understanding of the latest trends, challenges, and capabilities in the marketing automation and email marketing space;

  • Ability to define, interpret and manage patterns of customer behavior;

  • Deep understanding of emerging technologies and best practices in CRM;

  • Flexible and focused on solutions;

  • Intermediate English


Remote

Updated 1d ago

Candidate fit

Skills and qualifications

Additional skills

Email Marketing • 1+ yrs
Marketing Automation • 1+ yrs
CRM • 1+ yrs
CDP • 1+ yrs
Data Analysis • 1+ yrs
Customer Segmentation • 1+ yrs
Retention Strategies • 1+ yrs
Cross-Functional Collaboration • 1+ yrs

Experience

3-5 years

How this role is positioned

Role classification

Job domains

Other
Software Engineering

Industries

Technology & IT
Media & Entertainment

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationRemote, Global
Work typeRemote
Global hiringNo

Bandwidth profile

peopleMedium7/10
physicalLow1/10
cognitiveHigh8/10
executionHigh8/10
creativityMedium7/10
uncertaintyMedium6/10
communicationMedium7/10

Context on the employer

Company snapshot

Company

Mayflower

Team size

Growing team

Location

Remote, Global

The start-up is building a next-generation AI companion platform focused on creating natural, adaptive, and emotionally engaging digital interactions. Its product combines advanced conversational AI, memory systems, and personalization technologies to deliver immersive user experiences that evolve over time.

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CRM Retention Specialist

Remote, GlobalFull Time