CRM Retention Specialist
Location
Remote, Global
Work type
Remote
Employment
Full Time
Experience
3-5 years
Compensation
Compensation not disclosed
Posted
1d ago
Summary and responsibilities
Role overview
Summary
The CRM Retention Specialist will focus on developing and executing customer retention strategies, managing multi-channel campaigns, and analyzing data to optimize customer loyalty. This role involves significant collaboration with product, tech, and marketing teams to enhance user experience and reduce churn.
The start-up is building a next-generation AI companion platform focused on creating natural, adaptive, and emotionally engaging digital interactions. Its product combines advanced conversational AI, memory systems, and personalization technologies to deliver immersive user experiences that evolve over time.
We are looking for CRM Retention Specialist.
Job Responsibilities:
Customer Segmentation and Campaigns: Identify key customer segments, plan and execute campaigns based on behavior and preferences across multiple channels (email, webPush, etc.). Implementation of campaign logic and scenarios, testing and adjustments, etc.
Data Integration: Prepare solutions to integrate the necessary data for task solving.
CRM Data Analysis & Reporting: Analyze data in CDP/CRM and other system’s to measure the effectiveness and to reach best results from launched campaings.
Customer Feedback: Collect, solve and analyze customer feedback to enhance the overall experience.
Collaboration with Other Teams: Coordinate and manage efforts to improve user communications.
Keep product in mind: Be first to test new product features, follow company relieases and check how they can effect retention’s efficiency.
Process Optimization: Continuously evaluate and improve retention processes and workflows for increased efficiency.
Develop complex retention strategies for areas of business: Create and execute customer retention strategies to enhance loyalty and reduce churn.
Global Retention Trends & Best Practices: Stay ahead of industry trends and best practices to find and implement innovative solutions which fit best to company retention strategy
Advanced Customer Insights: Leverage advanced analytics to prevent churn and identify best available options for improvement of retention strategy.
Cross-Functional Collaboration: Work closely with other departments (product, tech, marketing) to ensure company-wide alignment on retention goals.
Sender reputation management: Research theories or apply best practices affecting sender reputation, develop a sender warm-up strategy, delivery Improvement A/B tests, management of email delivery problems
Job requirements
You’ll thrive here if you have
3-5 years of tactical, hands-on experience in email marketing and marketing automation administration developing and implementing automated marketing campaigns;
Strong understanding of the latest trends, challenges, and capabilities in the marketing automation and email marketing space;
Ability to define, interpret and manage patterns of customer behavior;
Deep understanding of emerging technologies and best practices in CRM;
Flexible and focused on solutions;
Intermediate English
Remote
Updated 1d ago
Candidate fit
Skills and qualifications
Additional skills
Experience
3-5 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Mayflower
Team size
Growing team
Location
Remote, Global
The start-up is building a next-generation AI companion platform focused on creating natural, adaptive, and emotionally engaging digital interactions. Its product combines advanced conversational AI, memory systems, and personalization technologies to deliver immersive user experiences that evolve over time.
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CRM Retention Specialist
Remote, Global • Full Time