Operations Manager – Salon & Spa

Job Title: Operations Manager – Salon & Spa

Experience: 9+ Years
Industry: Salon & Spa / Beauty & Wellness
Employment Type: Full-Time

Job Summary:

We are looking for an experienced and result-oriented Operations Manager with 9+ years of experience in the Salon & Spa industry. The candidate will be responsible for managing day-to-day operations, leading teams, improving customer experience, achieving revenue targets, maintaining service quality and ensuring smooth and profitable branch operations.

Key Responsibilities:

• Manage and oversee daily salon and spa operations efficiently.

• Lead, train, motivate, and monitor salon therapists, stylists, beauticians, receptionists and support staff.

• Develop strategies to achieve sales, revenue and customer retention targets.

• Monitor daily appointments, walk-ins, bookings and staff schedules.

• Ensure high standards of customer service and client satisfaction.

• Handle customer feedback, complaints, and service recovery professionally.

• Monitor staff performance, attendance, grooming and discipline.

• Maintain inventory of salon/spa products, equipment and consumables.

• Coordinate with vendors and ensure timely procurement of required products.

• Implement SOPs for hygiene, safety, service quality and operational efficiency.

• Track daily sales, expenses, memberships, packages and operational reports.

• Develop promotional strategies to increase customer acquisition and repeat visits.

• Monitor competitor activities, market trends, and customer preferences.

• Ensure the salon/spa maintains a premium, clean, hygienic and welcoming environment.

• Coordinate with management regarding business performance and improvement plans.

Required Skills & Qualifications

• 9+ years of relevant experience in Salon, Spa, Beauty, Wellness or Hospitality Operations.

• Strong knowledge of salon and spa business operations.

• Proven experience in team management and revenue generation.

• Excellent leadership and communication skills.

• Strong customer relationship and problem-solving abilities.

• Good understanding of sales, memberships, packages, and promotions.

• Ability to manage multiple operational activities simultaneously.

• Good knowledge of MS Office and basic reporting.

• Strong organizational and decision-making skills.

• Professional grooming and a customer-focused approach.

Preferred Candidate

An energetic, customer-focused and commercially driven professional who can independently manage end-to-end salon and spa operations, build a high-performing team, and contribute to business growth.

Pay: ₹60,000.00 - ₹75,000.00 per month

Experience:

• Operations Manager – Salon & Spa: 10 years (Preferred)

• Achieving Revenue Targets: 9 years (Preferred)

• Salon & Spa team management: 9 years (Preferred)

• Membership/package sales: 9 years (Preferred)

• Track daily sales: 10 years (Preferred)

• Handle customer feedback: 9 years (Preferred)

Work Location: In person