Customer Support Officer
Location
Pune, Maharashtra, India
Work type
Onsite
Employment
Full Time
Experience
0-1 years
Compensation
Compensation not disclosed
Posted
23h ago
Summary and responsibilities
Role overview
Summary
We are seeking a dedicated and detail-oriented Customer Support Officer with strong knowledge in the insurance sector and exceptional communication skills. This role involves providing outstanding support to clients, addressing inquiries, and resolving concerns promptly and effectively.
Job Summary:
We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.
Responsibilities:
Provide high-quality customer support by addressing inquiries related to insurance products and services.
Communicate effectively with clients through various channels, including phone, email, and chat.
Assist customers in understanding their insurance policies and coverage options.
Resolve customer complaints and issues in a timely and professional manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to enhance customer experience and streamline processes.
Stay updated on industry trends and changes in insurance regulations to provide informed support.
Participate in training sessions to improve product knowledge and customer service skills.
Mandatory Skills:
Strong knowledge of insurance products and services.
Excellent written and verbal communication skills.
Ability to explain complex insurance concepts in a clear and concise manner.
Proficient in using customer support software and tools.
Strong problem-solving skills and attention to detail.
Preferred Skills:
Experience in a customer support role within the insurance industry.
Familiarity with CRM systems and customer support platforms.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong interpersonal skills and a customer-centric approach.
Qualifications:
Bachelor's degree in Business Administration, Communications, or a related field.
Relevant certifications in insurance or customer service are a plus.
Demonstrated ability to work collaboratively in a team environment.
If you are passionate about providing exceptional customer service and have a strong background in insurance, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Officer.
Updated 23h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-1 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Mphasis
Team size
Growing team
Location
Pune, Maharashtra, India
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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Customer Support Officer
Pune, Maharashtra, India • Full Time