Back to jobs
Regional hiringpublishedExternal employer
MMphasis
MphasisIT Services

Customer Support Officer

Location

Pune, Maharashtra, India

Work type

Onsite

Employment

Full Time

Experience

0-1 years

Compensation

Compensation not disclosed

Posted

23h ago

Summary and responsibilities

Role overview

Summary

We are seeking a dedicated and detail-oriented Customer Support Officer with strong knowledge in the insurance sector and exceptional communication skills. This role involves providing outstanding support to clients, addressing inquiries, and resolving concerns promptly and effectively.

Job Summary:
We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities:

  • Provide high-quality customer support by addressing inquiries related to insurance products and services.

  • Communicate effectively with clients through various channels, including phone, email, and chat.

  • Assist customers in understanding their insurance policies and coverage options.

  • Resolve customer complaints and issues in a timely and professional manner.

  • Maintain accurate records of customer interactions and transactions.

  • Collaborate with internal teams to enhance customer experience and streamline processes.

  • Stay updated on industry trends and changes in insurance regulations to provide informed support.

  • Participate in training sessions to improve product knowledge and customer service skills.

Mandatory Skills:

  • Strong knowledge of insurance products and services.

  • Excellent written and verbal communication skills.

  • Ability to explain complex insurance concepts in a clear and concise manner.

  • Proficient in using customer support software and tools.

  • Strong problem-solving skills and attention to detail.

Preferred Skills:

  • Experience in a customer support role within the insurance industry.

  • Familiarity with CRM systems and customer support platforms.

  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

  • Strong interpersonal skills and a customer-centric approach.

Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field.

  • Relevant certifications in insurance or customer service are a plus.

  • Demonstrated ability to work collaboratively in a team environment.

If you are passionate about providing exceptional customer service and have a strong background in insurance, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Officer.

Updated 23h ago

Candidate fit

Skills and qualifications

Additional skills

Insurance Product Knowledge • 1+ yrs
Communication Skills • 1+ yrs
Explaining Complex Concepts • 1+ yrs
Customer Support Software • 1+ yrs
Problem-solving • 1+ yrs
Attention to Detail • 1+ yrs
CRM Systems • 1+ yrs
Interpersonal Skills • 1+ yrs

Experience

0-1 years

How this role is positioned

Role classification

Job domains

Customer Success & Support

Industries

Finance & Banking

Employment

Full Time

Contract duration

Permanent

Hiring type

Direct

Global hiring

Location specific

Offer details

Compensation and benefits

Compensation

Compensation not disclosed

VisibilityShared on listing
CurrencyUSD
PeriodYearly

Location, schedule, and role shape

Work setup

Work conditions

Primary locationPune, Maharashtra, India
Work typeOnsite
Global hiringNo

Bandwidth profile

peopleHigh8/10
physicalLow2/10
cognitiveMedium7/10
executionHigh8/10
creativityLow3/10
uncertaintyMedium6/10
communicationHigh9/10

Context on the employer

Company snapshot

Company

Mphasis

Team size

Growing team

Location

Pune, Maharashtra, India

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Visit website

Customer Support Officer

Pune, Maharashtra, IndiaFull Time