Junior Analyst (T&E)
Location
Pune, Maharashtra, India
Work type
Hybrid
Employment
Full Time
Experience
0-2 years
Compensation
Compensation not disclosed
Posted
1d ago
Summary and responsibilities
Role overview
Summary
The Global Expense Management (GEM) Center of Excellence Associate supports Corporate Card, P-Card, and Concur Expense Management processes across multiple regions. This role involves card administration, expense compliance, end-user support, and expense auditing activities, ensuring excellent customer service and adherence to company policies. The position also focuses on driving continuous process improvements, increasing efficiency through automation, and supporting key Travel & Expense operations.
About the Role: The Global Expense Management (GEM) Center of Excellence Associate supports Corporate Card, P-Card and Concur Expense Management processes across multiple regions. The role is responsible for card administration, expense compliance, end-user support, auditing and customer service while ensuring adherence to company policies. The position also supports continuous process improvement, automation initiatives and Travel & Expense operations.
Concur Expense Support: Manage the expense support mailbox and respond to employee inquiries related to Concur Travel and Expense processes. Provide end-user assistance for expense-related questions and issues, generate ad hoc reports and provide administrative support for expense management processes and controls.
Corporate Card and P-Card Administration: Support new corporate card and P-Card requests and assist employees with card-related issues. Close cards and manage card limits as required. Reconcile corporate card accounts and ensure timely submission of expense reports. Monitor delinquent, unassigned and unsubmitted card transactions and proactively follow up with employees. Manage Delegation of Authority requests and assignments, administer personal expenses charged to corporate cards, and assist with fraudulent transaction reporting and resolution.
Expense Audit and Compliance: Conduct expense audits using Oversight Systems and approved audit tools. Ensure employee expenses comply with travel and expense policies and guidelines. Support investigations involving potentially fraudulent or non-compliant expenditures and partner with Internal Audit and Compliance teams on audit and investigation activities.
General Responsibilities: Deliver high-quality customer service to employees across multiple regions and ensure timely resolution of inquiries. Follow up on overdue expenses and transactions older than 30 days. Manage employee payments and deposits related to personal corporate card charges. Monitor and support key performance indicators (KPIs) and service level agreements (SLAs). Provide backup support for other Travel and Expense team functions as required. Maintain and update Standard Operating Procedures (SOPs) following process enhancements. Identify and implement improvements that increase efficiency, simplify processes, reduce manual effort and support automation. Track and document time savings from improvement initiatives and perform other duties necessary to support Travel and Expense operations.
Candidate Profile: The ideal candidate is customer-focused, detail-oriented and committed to providing excellent service while maintaining confidentiality and compliance. The candidate should be able to manage multiple priorities, collaborate effectively, solve problems and identify opportunities to improve processes and efficiency.
Required Qualifications: Bachelor’s degree required, along with 0-2 years of relevant professional experience. Experience with Concur Expense Management is required. Strong written and verbal communication, customer service and interpersonal skills are essential. Must be able to prioritize tasks, manage multiple responsibilities, maintain confidentiality and appropriately handle sensitive information. Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint, is required.
Preferred Qualifications: Experience supporting Corporate Card and P-Card programs and familiarity with expense audit tools such as Oversight Systems or AppZen are preferred. Knowledge of audit tool configurations, expense auditing, travel and expense management programs, expense compliance policies and internal controls is desirable. Experience in Procure-to-Pay, Shared Services or Finance Operations environments is a plus. A continuous improvement mindset and experience with automation, process optimization, shared mailboxes and service channels are highly valued.
Work Location: Pune Kharadi Hub. Worker Type: Employee. Worker Sub-Type: Regular. Time Type: Full Time. Work Arrangement: Hybrid.
Updated 23h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
0-2 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
Compensation not disclosed
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Kimberly-Clark
Team size
Growing team
Location
Pune, Maharashtra, India
Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it's all here for you, innovation, growth, and the chance to make a real impact.
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Junior Analyst (T&E)
Pune, Maharashtra, India • Full Time