Senior, Business Solutions Analyst

Position Summary
If you are energized by solving complex business problems through technology and want to help shape the future of global tax delivery, consider joining the US Tax Transformation technology team. This is an opportunity to play a meaningful role in Deloitte’s digital transformation by helping bring innovative products, capabilities, and experiences to life for our tax professionals and stakeholders around the world. You will work at the intersection of business, technology, and execution—partnering across teams to support high-impact initiatives that improve how we operate, serve clients, and create value at scale.

Work you’ll do
As a Delivery Product Owner Lead, you will play an important role in advancing product priorities across Deloitte Tax & Legal’s technology transformation portfolio. You will partner closely with Delivery Product Owners, product leadership, business stakeholders, and technology teams to help translate business needs into delivery-ready features, validate quality through detailed review and testing, and support the successful rollout of product capabilities. This role offers the opportunity to contribute across the full product lifecycle—from requirements refinement and acceptance criteria review to prioritization support, deployment readiness, process documentation, and end-user enablement. The ideal candidate is highly detail-oriented, comfortable navigating ambiguity, and energized by working across teams and domains in a fast-paced environment.

Additional responsibilities include:

• Partner with Delivery Product Owners and development teams to refine feature priorities, requirements, acceptance criteria, and expected business outcomes.

• Support prioritization discussions by organizing inputs, surfacing dependencies, and helping evaluate business value, risk, and readiness.

• Collaborate with the Technical Product Owners and broader team on scope, sequencing, sprint planning, feature readiness, deployment preparation, and progress tracking.

• Build and apply cross-domain knowledge to work effectively across functional areas, connect related impacts and dependencies, and help sustain continuity as priorities evolve.

• Review bugs, support tickets, and business requests in depth to assess impact, clarify issues, and help prepare recommendations for prioritization and resolution.

• Execute regular sprint testing, Program Increment testing, and hands-on feature validation to help ensure functionality aligns with product specifications and user needs.

• Support the Program Increment demo and other showcase events by helping prepare features and validate readiness for demonstration.

• Contribute to process documentation, learning guides, and other end-user materials that support adoption, readiness, and ongoing operational effectiveness.

• Track product-related risks, issues, and defects, escalate concerns as needed, and adapt effectively to evolving priorities in a fast-paced environment.

The Team
Deloitte Tax LLP's Tax Transformation Office (TTO) is responsible for the design, development, and deployment of innovative, enterprise technology, tools, and standard processes to support the delivery of tax services. The TTO team focuses on enhancing Deloitte Tax LLP’s ability to deliver comprehensive, value-added, and efficient tax services to our clients. It is a dynamic team with professionals of varying backgrounds from tax technical, technology development, change management, Six Sigma, and project management. The team consults and executes on a wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation.

Qualifications

Required:

• Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2–3 days per week.

• Bachelor’s degree in computer science, information technology, business administration, design thinking, or a related field.

• 3+ years of experience supporting product delivery, business analysis, project coordination, or technology implementation teams with demonstrated experience supporting large-scale, full-lifecycle system implementation or modernization projects involving complex technical integrations, APIs, and middleware.

• Demonstrated experience supporting testing activities, validating feature readiness, and contributing to process documentation, learning materials, or end-user enablement resources.

• Proven understanding of LLMs, RAGs, Optical Character Recognition, and how these can be leveraged to solve business problems.

• Ability to travel up to 20%, on average, based on the need of the program and the work you do.

Preferred:

• Agile and project management certifications preferred (e.g., SAFe Agilist, Certified Scrum Master (CSM), PMP, Lean Six Sigma)

• Strong attention to detail, with the ability to review functional requirements, acceptance criteria, and defects thoroughly and identify business impacts, gaps, risks, and dependencies.

• Curiosity, sound judgment, and a proactive mindset for working across teams, identifying issues early, and helping move priorities forward.

• Experience using development, design, and IT service management tools (e.g., Azure DevOps (AzDo), JIRA, ServiceNow, Sketch, Abstract, Figma) for ticketing, feature management, and tracking work across the delivery lifecycle.

• Strong communication, collaboration, and organizational skills, with the ability to manage multiple workstreams and follow through on execution details.

• Ability to synthesize information across stakeholders, modules, and workstreams to support well-informed product and delivery decisions.

• Demonstrated ability to work effectively in a fast-paced environment, manage ambiguity, and adapt quickly to changing priorities.

• Passionate interest in Generative and Agentic Artificial Intelligence.

• Experience working with cross-functional teams to apply Artificial Intelligence solutions to solve business problems.

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.