Property Services Team Leader
Location
Camden Town, England, United Kingdom
Work type
Hybrid
Employment
Full Time
Experience
3-5 years
Compensation
£41.9K - £41.9K per year
Posted
10h ago
Summary and responsibilities
Role overview
Summary
The Property Services Team Leader will lead and manage an operations support team, ensuring efficient administration for repairs, services, compliance works, and technical projects. This role involves supporting senior management in building and maintaining effective relationships with customers and stakeholders.
Job Title: Property Services Team Leader
Contract Type: Permanent
Salary: £41,895.86 per annum
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, hybrid
Location: Arlington, Camden
The difference you will make as a Property Services Team Leader
You will be responsible for leading and managing one of the six operations support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects.
Supporting the Head of P&P to build and maintain effective relationships with a range of customers and stakeholders.
About you
We are looking for someone with
Previous line management experience.
Advanced IT skills and literacy.
Excellent communication skills, both written and verbal.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits
Role Profile
Effective line management of one of the administrative teams. You will lead, manage, motivate, engage and support the team to deliver a customer focused service.
Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
Understanding and adherence to Financial and Procurement procedures
Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
Support Senior Managers to monitor and manage DLO and third party contractor performance to achieve agreed service levels and KPIs.
Management of gas servicing, communal heating servicing, M&E PPM, EICRs and similar and the management of associated compliance data, certificates and legal packs,
The timely production of management reports to support service delivery and meet business requirements.
Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.
Any other reasonable duties to support service delivery.
Person specification
Knowledge, Skills and Experience
Essential
Previous line management experience.
Advanced IT skills and literacy.
Experience in Social Housing
Excellent communication skills, both written and verbal.
Excellent organisational skills.
Proven track record of problem solving, identifying and resolving issues promptly.
Good time management, planning & organisational skills.
Strong customer experience ethos.
Able to work alone or as part of team, demonstrates company values e.g. customer first.
Desirable
Contract management admin support.
Experience of scheduling the multi-disciplinary delivery of a large repairs service using an ICT job appointing tool.
Experience in the use of ICT systems including mobile working, job management and performance systems.
Experience of working in a pressurised environment, dealing with challenging situations.
Experience of partnership working.
Outline knowledge of Repair & Maintenance methodologies.
Knowledge of job ordering / information systems.
Updated 10h ago
Candidate fit
Skills and qualifications
Additional skills
Experience
3-5 years
How this role is positioned
Role classification
Job domains
Industries
Employment
Full Time
Contract duration
Permanent
Hiring type
Direct
Global hiring
Location specific
Offer details
Compensation and benefits
Compensation
£41.9K - £41.9K per year
Benefits and perks
Location, schedule, and role shape
Work setup
Work conditions
Bandwidth profile
Context on the employer
Company snapshot
Company
Riverside Group
Team size
Growing team
Location
Camden Town, England, United Kingdom
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
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Property Services Team Leader
Camden Town, England, United Kingdom • Full Time