General Manager Product Solution

About the Role

DTDC is seeking a strategic, customer-first, and execution-driven leader to head Product & Strategy. This role will be responsible for end-to-end ownership of product portfolio, customer solutioning, and long-term strategic initiatives.

The role will operate at the intersection of Product, Pricing, Operations, Marketing, and Customer Experience, ensuring that DTDCs offerings are competitive, scalable, and aligned to evolving customer needs.

Core Responsibilities

• Product Portfolio Strategy & Rationalization

  • Define and drive the enterprise-wide product portfolio strategy across Express, Surface, Air, International, Reverse, and value-added services

  • Lead product simplification and structuring initiatives to reduce complexity and improve customer adoption

  • Conduct competitive benchmarking and continuously refine offerings to maintain market relevance

  • Drive product transformation programs aligned to business growth and profitability goals

• Product Ownership & Management | New Product Development

  • Own the end-to-end lifecycle of all productsfrom ideation to launch and scale

  • Lead new product development (NPD) initiatives based on market gaps and customer needs

  • Ensure alignment of product constructs with pricing frameworks and commercial strategies

  • Partner with Operations to define and institutionalize product SOPs and execution frameworks

• Customer Solutions & Value Solutioning

  • Lead enterprise-level customer solutioning for strategic and large accounts

  • Design value-added solutions, customize SLAs, and integrate logistics offerings

  • Drive digital solutioning, including APIs, dashboards, and platform integrations

  • Translate customer requirements into structured, scalable product offerings

• Product & Customer Journey Mapping

  • Map and continuously optimize end-to-end customer journeys across physical and digital touchpoints

  • Identify friction points and drive experience-led product enhancements

  • Ensure seamless integration between product design, service delivery, and customer experience

• Strategic Business Cases (Mid to Long Term)

  • Develop mid-to-long-term strategic business cases for new products, market entry, and capability expansion

  • Build ROI-driven frameworks for evaluating product investments and network changes

  • Support leadership in strategic decision-making through data-backed insights

• Market & Customer Research

  • Lead market research and customer insights programs, including engagement with external research agencies

  • Drive market segmentation, sizing, and share analysis

  • Build deep understanding of customer behavior, industry trends, and emerging opportunities

• Market Intelligence & Competitive Analysis

  • Establish a robust market and competitive intelligence framework

  • Continuously track market and competition to identify gaps and opportunities

  • Provide actionable strategic insights to leadership on market shifts, pricing trends, and product innovation

• Team Leadership & Capability Building

  • Build and lead a high-performing product and solution strategy team

  • Drive a culture of analytical rigor, innovation, and execution excellence

  • Mentor teams to balance strategic thinking with hands-on delivery

  • Collaborate with marketing, operations, technology, sales and other teams

Candidate Experience

• 12-18+ years of experience in product management, strategy, or solutioning within logistics, supply chain, or e-commerce

• Proven experience with organizations in Express Industry

• Demonstrated track record of leading product portfolios and driving transformation initiatives

Core Competencies

• Strong strategic thinking with execution excellence

• Deep understanding of logistics products, pricing, and network design

• Expertise in customer solutioning and value-based selling

• High analytical rigor and data-driven decision-making

• Excellent stakeholder management and executive communication skills

• Consulting experience

Education

• MBA from a premier institute preferred