Technology Lead – Corporate Real Estate & IFM Platforms

Key Responsibilities

Technology Strategy & Platform Leadership

• Define and own the corporate real estate and IFM technology vision, strategy, and multi‑year roadmap, aligned to enterprise and workplace objectives.

• Act as the technology authority for IFM, workplace, and real estate systems, ensuring platforms are scalable, secure, interoperable, and standardized.

• Lead platform rationalization, integration, and modernization across IFM, IWMS, CMMS, CAFM, analytics, and reporting tools.

• Translate business and operational requirements into technology strategies, investment cases, and execution plans.

IFM, IWMS & ServiceNow WSD Ownership

• Own the performance, configuration, governance, and continuous improvement of core IFM technology platforms, with ServiceNow Workplace Service Delivery (WSD) serving as a primary system of record.

• Lead design and optimization of ServiceNow WSD workflows, service catalogs, SLAs, request fulfillment, vendor coordination, and experience-based reporting.

• Ensure ServiceNow WSD integrates effectively with IWMS/CMMS platforms, asset systems, analytics tools, and third-party vendors.

• Partner with Corporate IT to align ServiceNow WSD usage with enterprise architecture, security, and governance standards.

• Drive consistent adoption of IFM tools across regions, teams, and service providers.

Change Management & Transformation

• Lead enterprise-scale change management for corporate real estate and IFM technology initiatives.

• Redesign processes, roles, and operating models enabled by technology transformation.

• Develop and execute user enablement, training, communication, and adoption strategies for facilities teams, business stakeholders, and IFM partners.

• Serve as a trusted advisor to senior leaders on how technology change impacts people, service delivery, and outcomes.

Program, Financial & Performance Management

• Provide program-level leadership for all corporate real estate technology initiatives, including scope, budget, risk, and outcomes.

• Build business cases, manage capital planning, and oversee technology operating budgets.

• Establish and maintain executive-level reporting, including KPIs, SLAs, QBRs, and roadmap progress.

• Drive data-led decision making through standardized analytics, metrics, and reporting frameworks.

Vendor & IFM Partner Management

• Provide strategic oversight of technology vendors, system integrators, and IFM service providers.

• Ensure contractual compliance, performance management, and value realization across all technology partnerships.

• Act as the primary technology interface between the organization, IFM partners, and platform vendors.

Security, Compliance & Risk

• Ensure IFM and real estate systems comply with information security, data privacy, and audit requirements (e.g., SOC, SOX where applicable).

• Serve as the primary point of contact for technology audits, compliance attestations, and remediation within corporate real estate.

• Partner with IT and Security to support network, cloud, endpoint, and application security initiatives.

Leadership & Team Development

• Lead, mentor, and develop a team of technology professionals supporting corporate real estate platforms.

• Establish a culture of accountability, operational excellence, and continuous improvement.

• Oversee hiring, onboarding, goal setting, and performance management aligned to platform and transformation objectives.

Required Experience & Qualifications

Education & Certifications

• A bachelor's degree is preferred; an advanced degree (such as MIS, MBA, or equivalent) is highly desirable.

• Relevant certifications preferred (ITIL, PMI, Agile, Prosci, or similar).

Professional Experience

• 10+ years of experience leading enterprise technology solutions, with significant focus on corporate real estate, facilities management, or IFM environments.

• Hands-on experience with ServiceNow Workplace Service Delivery (WSD) is a key requirement, including implementations, enhancements, or large-scale deployments.

• Proven ownership of IFM/IWMS/CMMS platforms in complex, multi-site or global portfolios.

• Demonstrated success leading technology-driven change, including process redesign and user adoption.

• Strong financial acumen, including business case development and budget ownership.

• Experience managing vendors, integrators, and outsourced service providers.

Technical & Functional Expertise

• Deep functional understanding of ServiceNow Platform, specifically Workplace Service Delivery (WSD) (workflows, service catalogs, reporting, integrations).

• Experience with real estate and facilities platforms such as FAMIS360, Corrigo, Yardi, Oracle E1, or similar systems.

• Understanding of cloud-based enterprise architectures and system integration.

• Experience with Agile and Waterfall delivery methodologies.

• Ability to architect and govern data-driven, enterprise-grade solutions.

Key Skills & Competencies

• Executive-level communication and stakeholder influence

• Change leadership and organizational transformation

• Strategic thinking balanced with hands-on execution

• Ability to translate complex technical concepts for non-technical audiences

• Strong judgment and ability to challenge misaligned or low‑value requests